Join our dynamic team in Denver, CO and take the lead in transforming customer experiences! We're seeking a passionate individual to drive results as a Director of Customer Success. If you thrive on guiding clients towards excellence, strategizing growth opportunities, and fostering lasting relationships, this is the role for you. Dive into a world of innovation, collaboration, and impactful problem-solving, all while enjoying competitive compensation and a host of benefits. Ready to make your mark? Let's shape the future together!

What you'll be doing:

· Providing expert guidance on Leave Management best practices

· Hosting engaging introduction presentations (Project Handovers) for clients post successful implementation go-lives, leveraging platforms like Zoom Meeting

· Conducting strategic Business Review meetings, Health Checks, and regular operational meetings with assigned customers to ensure their success

· Identifying opportunities for upselling new product and service offerings to customers, contributing to revenue growth

· Collaborating with various teams (Product, Implementations, Sales, Finance) to prioritize and resolve issues efficiently

· Working closely with Customer Support to address trending issues and develop risk mitigation plans

· Sharing knowledge of product improvements and features through interactive “Lunch and Learns”

· Advocating for customer needs in product development by translating feedback into actionable roadmap items

· Providing comprehensive eLearnings, tutorials, and training refreshers to empower customers

· Assisting Finance in tracking outstanding invoices and collections as needed

· Serving as the primary escalation point for all account-related issues

· Minimal travel required – less than 10% per year

Required Skills:

· Bachelor’s degree or equivalent experience

· Prior experience in B2B SaaS and at least 2 years in a customer-facing role

· Exceptional written and verbal communication abilities

· Strong organizational and multitasking skills

· Proficiency in problem-solving, system troubleshooting, and prioritization

· Familiarity with Microsoft Office Suite

Nice to Have:

· Understanding of HR Leave Policies, FMLA, Disability, and/or ADA

· Knowledge of Software Development Life Cycle

· Experience with CRM and issue ticketing systems like Jira and Salesforce

Job Type: Full-time, Hybrid Schedule

Salary Range: $120,000-$125,000 company equity

Location: Denver, CO

Benefits: Hybrid schedule, Competitive salary, Company equity, healthcare, dental, vision, and 401k benefits. Industry training, opportunities for additional industry and technology certifications, and continuing education.