Position: Senior IT Support Specialist

Location: Denver, CO

This is an indefinite contract role paying between $27-$30 an hour depending on experience.

Are you a seasoned IT professional with a knack for problem-solving and a passion for helping others? Do you thrive in a dynamic environment and enjoy tackling new challenges? We are seeking a Senior IT Support Specialist to join one of our clients in the Denver area!

Key Responsibilities:

• New Employee IT Policy and Procedures Training: Conduct comprehensive training sessions for new employees on essential IT policies and procedures, including VPN setup, FAQ/troubleshooting tips, SAS procedures, and our tech review policy.
• Quarterly and Ad Hoc Training: Lead and facilitate ongoing training and troubleshooting opportunities to keep the team updated on the latest IT developments and best practices.
• Technical Troubleshooting: Perform a wide range of technical troubleshooting tasks, including computer and peripheral repair duties, ensuring minimal downtime and optimal performance.
• Inventory Management: Oversee the management of IT inventory, including procurement of computers and peripherals, to maintain a well-equipped and efficient workspace.
• Network System Protocols: Implement and enforce protocols and procedural controls for the smooth and secure operation of our network systems.

Requirements:

• Recent In-Person/Virtual Troubleshooting: Proficient in end-user troubleshooting for Windows 10, Office 365, Microsoft Teams, and Zoom. Your ability to resolve issues quickly and effectively will be crucial to our team's success.
• Networking Expertise: A strong understanding of networking in a geographically dispersed environment, with the ability to manage and troubleshoot complex network setups.
• ServiceNow Experience: Familiarity with ServiceNow or similar ticketing systems is highly desirable. We are willing to provide training to enhance your skills in this area.
• Printer Troubleshooting: Hands-on experience with both network and local printer troubleshooting, ensuring seamless printing operations.
• Collaborative Spirit: A team player who excels in collaborative environments, working effectively with colleagues across various departments.
• Flexibility and Adaptability: Capable of handling shifting priorities and dynamic work conditions, ensuring that critical tasks are completed efficiently and effectively.

Why Work with AimHire:

• We work with many different clients in many different industries and may be able to consider you for multiple roles at one time!
• No fee to you!
• Voted one of the best staffing agencies in Denver!

AimHire is an Equal Opportunity/Affirmative Action Employer.