19 International Customer Service Representative Jobs in Melville, NY
Air Techniques, Inc. is Hiring an International Customer Service Representative Near Melville, NY
Position DescriptionInteract with international customers to support export sales of an organization's products and/or services. Familiar with international variances in cultural and legal issues pertaining to imports and exports. Familiar with a variety of concepts, practices, and procedures for customer service. Interact with domestic customers, N.A & Canada.
Essential Functions And Responsibilities
- Partner with intercompany locations to provide export documentation, price quotations and respond to questions related to orders, whether in-house or in-transit.
- Be familiar with export and import requirements, by country.
- Develop healthy rapport with internal and external logistics partners, including Shipping Coordinators, Buyers, and Freight Forwarders to better support international customers’ requirements.
- Consignment coordination.
- Learn and support intercompany pricing policies and procedures.
- Complete order entry, provide order status information, inventory levels, late shipment notification and coordinate or consolidate shipments for assigned customers.
- Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead time requests.
- Provide information regarding products and promotional opportunities to customers.
- Communicate with clients via phone and email using proper phone and email etiquette.
- Maintain established performance levels set by company.
- Build rapport and trust with clients to maximize customer loyalty.
- Onsite position in our Melville office 5 days per week.
- Occasional weekend coverage may be needed.
- Demonstrate competency in products and services as offered by Air Techniques.
- Continue to improve product knowledge and customer service skills.
- Comply with all company policies and procedures.
- Maintain regular work attendance and punctuality.
- Performs other duties, as assigned.
- 3 years’ experience in a Customer Service Representative position. Manufacturing and Quality experience a plus.
- Working knowledge of export documentation and U.S. Customs regulations.
- Dental industry or similar customer support experience a plus.
- Extensive knowledge of Microsoft systems (Word and Excel).
- Excellent people interpersonal skills and team player.
- Excellent oral and written communication skills.
- Strong organizational skills, including the ability to multitask.
- Clearly communicate and articulate via phone and email.
- Professional attitude in following protocol and guidelines of the company.
- Bilingual, Spanish preferred.
- High School Diploma or e quivalent required.
- Associate degree preferred.
Please note that the actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Job Summary
Intern
Business Services
$52k-65k (estimate)
03/07/2024
07/23/2024
airtechniquesinc.com
MARIETTA, GA
<25
1979
ROBERT SEIDEN
$5M - $10M
Business Services
Related Companies
About Air Techniques, Inc.
Air Techniques, Inc., (ATI) is a leading manufacturer, marketing, environmental testing, and engineering firm specializing in air pollution, noise control, and energy recovery systems and products.
The job skills required for International Customer Service Representative include Customer Service, Products and Services, Written Communication, Organizational Skills, Customer Support, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be an International Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by International Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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