Location: US-VA-Arlington
Job ID: 2023-2324
# of Openings: 1
Category: Customer Operations and Support
About The Role:
It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.
ARC is looking for an Accreditation Specialist to join our team! As an Accreditation Specialist, you will processs all incoming forms from ARC's agency customers as they relate to the accreditation process. Ensure agencies meet the rules of current ARC Agreements for submission requests. You will perform a first stage risk analysis review using specific KYC / Due Diligence tools (KYC tool) on agencies and owners for new applicants and ownership changes of current ARC agency participants. Additionally, you will onboard new agencies, as well as processing account maintenance requests using the CRM platform. You will assist both internal and external customers with any inquiries as it relates to agency accreditation. A high level of productivity, cross functional engagement and teamwork is expected due to the high-volume transactional nature of the work
What You'll Get to Do:

1. Conduct risk analysis evaluation/assessment of applications, using the KYC tool, resulting in approval/disapproval decisions.
2. On-board customers within prescribed service level agreement time frames, welcome new customers, and consult with external customers on the ARC accreditation standards.
3. Serve as subject matter expert for internal and external customers on all areas of Accreditation (i.e., new entity, ownership change, verified travel consultant, and miscellaneous changes in location, bank account, etc.)
4. Perform reporting as it applies to performance of the department to internal customers (i.e., billings to finance, affirmations, etc.)
5. Maintain relationships with key agency customers and handle their agencies accreditation needs.
6. Process accreditation forms submitted by agencies (new entity, ownership change, VTCs, address changes, bank account changes, etc.)

You'll Bring These Qualifications:

• High School Diploma required; college degree preferred.
• 2 years or more of customer service experience and intimate knowledge of the ARA.
• 3 years of experience working in a high production office environment preferred.
• Working knowledge of basic features of Microsoft Office Suite (Word, Excel and Access).
• Strong attention to detail an absolute must.
• Commitment to professionalism and integrity.
• Effective listening, reading comprehension and critical thinking skill.

What We Can Offer You:

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex . WorkFlex is ARC's new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home, or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply
PM21

PIb3e95de7eb91-31181-33210269