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Job Summary:
An Airship IT Support Technician finds and corrects software and hardware problems for Airship’s clients. They will work closely with the greater Support and Sales team to make sure you are executing a high level of customer service in accordance with the company mission. You will need to have a working understanding of networking, hardware, and software so you can diagnose technical issues and clearly explain solutions in plain language to customers over the phone and through email.
Roles and Responsibilities:
Qualifications:
Applicants must possess 1 or more years of experiences in customer service. In addition, it is preferred but not required to have Training, Certificates, Job Experience or Degrees in Computer Science related fields. Specialized experience and additional qualifications for this position should include, excellent verbal and written skills, experience working with a diverse team, unwavering integrity, and self-driven initiative. Experience working on government contracts with the ability to maintain a clearance is a plus. Knowledge of ticketing systems, project management software, Microsoft 365, and the ability to learn propriety Airship software is required.
INVESTIGATION REQUIREMENT: Applicants must be willing, as that may be required, to be subjected to a background investigation to determine suitability for employment at Airship Industries. Continued employment is contingent upon favorable adjudication of periodic reinvestigations.
DRUG TESTING: Certain Airship positions require drug testing. Applicants tentatively selected for those positions will be required to submit to urinalysis to screen for illegal drug use per Federal requirements prior to employment. Employment is contingent upon favorable results.
Full Time
IT Outsourcing & Consulting
$52k-64k (estimate)
06/27/2024
08/26/2024
airship.com
PORTLAND, OR
200 - 500
2009
Private
BRETT CAINE
$50M - $200M
IT Outsourcing & Consulting
Airship develops a customer engagement platform that uses predictive intelligence and performance analytics to help brand marketers deliver personalized and optimized consumer messaging across mobile, web, text, and email channels.
The job skills required for IT Support Technician include Troubleshooting, Customer Service, IT Support, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
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Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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