Airspace Link is a post-Series B high-growth data and software startup based out of Newlab Innovation Hub at Michigan Central in Detroit. Offering Hybrid and fully Remote work options, we are an award-winning company of 60 team members that focus on creating a place where people of all different backgrounds and perspectives can thrive as engineers, data scientists, creative thinkers, and passionate innovators.

Our vision is to create a world where the safe integration of drones fuels human progress, advancing social equity, the environment, and the economy. Partnered with the FAA, we work with state and local governments and commercial operators to enable the safe integration of drones into the national airspace and communities at scale through digital infrastructure, strategic partnerships and thought leadership.

Job Summary: Are you a hungry, ambitious self-starter with a passion for innovative software technology? We have a great opportunity to join our team of drone industry experts and thought leaders working tirelessly to integrate drones into everyday life. As an Account Manager focused on the rapid growth of drone integration within both private and public space in Michigan, you will generate revenue by growing existing accounts towards scalable drone operations.

Duties and Responsibilities

• Progress government and commercial clients along the drone integration journey by renewing and upselling established accounts
• Develop a trusted advisor relationship with customers to drive product adoption and ensure they are using the products and solutions available to them to achieve full business value
• Be the voice of customer by analyzing customer needs and advocating on behalf of the customer to drive continuous improvement across all areas including product
• Partner with internal stakeholders to align customer's business case and wishes to Airspace Link’s product vision and strategy
• Prepare and educate customers on new features and releases, providing product updates and periodic demonstrations
• Identify renewal risks and collaborate with internal teams to remediate and ensure successful renewal and upsell opportunities
• Profitably manage Airspace Link’s existing customers through strategically identifying new account needs and working with the Business Development team to find avenues to upsell our products and solutions
• Attend trade shows, partner and customer user meetings, and customer site visits
• Maintain information security within their area of the organization?
• Other responsibilities as assigned

Travel Required: ~40% (primarily local travel)

Position Type: Full-Time, 40 hours per week

Location: Hybrid

Benefits & Perks: We offer a comprehensive benefits package that includes medical, dental, vision, 401(k), gender neutral parental leave, generous time off, and much more. For more information, please check out www.airspacelink.com/careers

DEI Statement:

Airspace Link is committed to building a diverse team, embracing an inclusive culture, and investing in equity across our organization. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Background Check: Employment offers for this role are contingent on a satisfactory completion of a background check.

• 5 years of successful B2B account management or sales career with a well-rounded philosophy and methodology to drive successful win-win performance.
• Experience with local government agencies, whether working directly within a municipality or providing a software or service to the government space
• Small/midsize Company/Startup/Entrepreneurial background - success in gritty environment. Does not expect to be handfed by Product Marketing, Business Development - or babysat by leadership.
• Experience with emerging technology platforms in mobility or adjacent field
• Strong collaboration skills. You will be joining an established team and will excel if you want “the ball in your hands” but also not someone who is going to burn all internal supporters to close business.
• Prior CRM system experience (e.g., HubSpot)
• Outstanding interpersonal and collaboration skills - knows how to connect with people, build and maintain relationships. Likable - but we don’t want someone who exclusively sells via a schmooze approach - credible and provocative.
• Outstanding verbal and written communication skills - articulate, effective communicator, presenter and audience manager.
• Passion for new mobility and infrastructure; drone enthusiast a huge plus
• Bachelor’ degree in Business or related field; MBA would be preferred.