AIS is a Premiere IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California. The career opportunity is based out of North Las Vegas Headquarters. This career opportunity is ideal for a highly logical, composed individual. If you are looking for a diverse Collections Specialist role where you will contact and be contacted by various customers, handle billing issues, and assist with other financial related duties then this is the role for you.
AIS’s Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW are aligned with AIS Mission Statement: Our mission as a Company is to Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.
Purpose: The Purpose of this role is to support AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.
Major Goals

• Contact clients and collect payments in accounting, maintain customer accounts, accounts receivable, and keep aging to a minimum
• Call on past due/aging accounts and prepare aging list for all accounts
• Assist the Finance Team with various admin duties

Toughest Parts Of The Job

• Learn AIS as a company of culture, people, and processes
• Must be professional and utilize excellent phone etiquette when interacting with customers and peers
• Handle upset and/or angry clients during their financial difficulties.

Job Functions: The Collections Specialist is a critical member of our core finance team responsible for exemplifying our culture, managing aging client accounts, and assist the Finance team.
Daily Responsibilities Include But Not Limited To

• Make collection attempts via emails and phone calls per written policy and procedure
• Post checks, ACH, credit card, and cash payments
• Handle all customer inquiries about their accounts and billing
• Input data accurately and timely
• Treat customer inquiries with care and great customer service
• Prepare aging list for all accounts and send out aging templates to past due/aging customers
• Occasionally serve as a backup for front desk
• Other duties as Assigned

Knowledge And Skills

• 2 years of relevant AR experience preferred
• Excellent telephone skills and etiquette
• Excellent communication, customer service, and problem-solving skills
• Strong computer skills, including Microsoft Office Suite
• Strong organizational and time management skills
• Highly professional and dependable
• Ability to work independently as well as collaboratively
• Ability to handle diverse situations with various clients

Behavioral Characteristics

• Approach difficult problems methodically and systematically
• Approaches situations in a calm, easy-going manner
• Emotionally controlled and is slow to anger
• Works cooperatively with others
• Enjoys bringing order out of disorder
• An attentive listener and has empathy for people
• Focused and thorough on tasks/job