4 Desktop Support - NYC, NY Jobs in New York, NY
AIT GLOBAL INC is Hiring a Desktop Support - NYC, NY Near New York, NY
Location: NYC, NY Responsibilities:
- Respond to client and employee technical support requests via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Install, support, and retire all client software and hardware devices (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers).
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Responds effectively to incidents escalated from clients, including sensitive issues and senior executive leadership inquiries.
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Displays very strong orientation towards client service.
- Works closely with other IT organizations in a coordinated approach.
- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- 5 years of relevant experience in a technical support role.
- Previous technical support experience of Executives and Senior Business leaders is highly desirable.
- Relevant professional certifications desirable.
- Experienced working with Windows, Mac, Android, and iOS devices in a business environment.
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
Job Summary
Full Time
IT Outsourcing & Consulting
$61k-76k (estimate)
06/23/2024
07/21/2024
aitglobalinc.com
MATAWAN, NJ
50 - 100
1999
NIRMALA SHAH
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About AIT GLOBAL INC
AIT Global Inc. is privately-held certified WBENC (Womens Business Enterprise National Council) & Minority Business Certified with HQ in Matawan, NJ. We are a Software Development & Consulting Services company serving Start-up, Mid-Size to Large Companies in providing solutions to business challenges by leveraging its technology & process capabilities endorsed by an understanding of Business Verticals and Industry Imperatives. We offer a flexible blend of onsite, offsite & offshore services. AIT Global Inc. specializes in outsourced Application Development, Testing, Technical Support, BPO, Mob...ile Development & IT Staffing services.
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The job skills required for Desktop Support - NYC, NY include Customer Service, Technical Support, Problem Solving, Networking, Desktop Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support - NYC, NY. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support - NYC, NY. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support - NYC, NY positions, which can be used as a reference in future career path planning. As a Desktop Support - NYC, NY, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support - NYC, NY. You can explore the career advancement for a Desktop Support - NYC, NY below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
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