18 Help desk technician Jobs in Draper, UT
AIT GLOBAL INC is Hiring a Help desk technician Near Draper, UT
Job Title : Help Desk Technician
Location : Draper, UT (ONSITE)
Responsibilities :
- Respond to client and employee technical support requests via phone, email, or in-person
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
- Provide basic training and support to clients and employees on commonly used software applications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Requirements :
- High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
- Proven experience in a technical support role
- Strong understanding of computer hardware and software, including operating systems and applications
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
Last updated : 2024-06-21
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-61k (estimate)
11/23/2023
09/22/2024
aitglobalinc.com
MATAWAN, NJ
50 - 100
1999
NIRMALA SHAH
$5M - $10M
IT Outsourcing & Consulting
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About AIT GLOBAL INC
AIT Global Inc. is privately-held certified WBENC (Womens Business Enterprise National Council) & Minority Business Certified with HQ in Matawan, NJ. We are a Software Development & Consulting Services company serving Start-up, Mid-Size to Large Companies in providing solutions to business challenges by leveraging its technology & process capabilities endorsed by an understanding of Business Verticals and Industry Imperatives. We offer a flexible blend of onsite, offsite & offshore services. AIT Global Inc. specializes in outsourced Application Development, Testing, Technical Support, BPO, Mob...ile Development & IT Staffing services.
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The job skills required for Help desk technician include Help Desk, Customer Service, Technical Support, Problem Solving, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.
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