AIV L.P. is Hiring an Administrative Assistant Near Salt Lake, UT
Job DescriptionSummary: The Administrative Assistant performs a variety of clerical and administrative activities to support our Inside Sales staff. The Administrative Assistant is responsible for ensuring the smooth flow of information and follow up for existing and prospective customers. This role will also serve as the customer service representative handling all incoming calls. Duties and Responsibilities Order Entry
Enter all orders for sales rep which includes: purchase orders, production orders and transfers
Review all orders entered against customer’s PO to ensure accuracy
Return order to sales rep for review
Email or fax order confirmation to customers
File all order at sales rep’s desk by ship date or next expedite date (required date should reflect in the system)
Expedite all orders to ship on the previous day (first thing every morning)
Expedite all purchase orders and production orders (2) days prior to the scheduled ship date
Make note of any date changes on purchase order/production order, order and notify sales person
Request production schedule for all project orders which consist of:
Casting due dates, machining dates, test/assembly dates & ship dates
All production schedules should be expedited weekly
Notify customers of orders sitting in will call
File all closed/shipped orders at sales rep’s desk
Ensure email address for customer placing the order is in the “contact ID”. Obtain missing information from customer and update in the system.
Quotes
File all quotes for sales rep once a week.
Source material for sales rep:
Record the company contacted, phone number, contact name, price, and delivery
Maintain sourced material notebook as back up to reference
Return Authorizations (RMA’s)
Enter all return authorizations for sales rep
Return RMA to sales rep for review
Email or fax RMA acknowledgments to customer and provide copy to the warehouse.
File all RMA’s at sales rep’s desk by expiration date listed on the RMA.
Notify sales rep of expired RMA’s and instruct warehouse to send cancellation notice.
Vendor Returns
Enter all vendor returns for sales rep.
Provide copy of supplier’s vendor return and RGA to the warehouse.
Attach vendor return to the back of RMA
Miscellaneous
Provide cut sheets, packing lists, tracking info, invoices, MTR’s, weights & dimensions, etc. for your sales rep and /or customers.
Offer additional assistance to sales rep when work load allows.
Maintain neat and organized work station.
Answer and distribute calls
Handle incoming and outgoing mail
Update inventory based on put-away reports
Other warehouse-office tasks as assigned.
Knowledge, Skills And Abilities
Energetic, self-starter with ability to adapt to change in a highly dynamic work environment
Outstanding written and verbal communication, presentation and time management skills
Microsoft Office proficiency
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
Develop strong product/price knowledge as well as customer knowledge
Education And Qualifications
High School Diploma
3 years’ experience in an inside sales support role preferred
Company DescriptionAIV is an global master distributor of high-quality valves and actuators, selling through distribution only. AIV headquarters was established in 1991 as a resource for hard-to-find, exotic alloy and specialty valves, AIV has built a reputation as a premier master distributor in this arena, serving as a trusted resource for the oil & gas, refining, chemical, petrochemical, power, pulp & paper and water treatment industries. For more information, please visit: www.aivinc.com. AIV is an global master distributor of high-quality valves and actuators, selling through distribution only. AIV headquarters was established in 1991 as a resource for hard-to-find, exotic alloy and specialty valves, AIV has built a reputation as a premier master distributor in this arena, serving as a trusted resource for the oil & gas, refining, chemical, petrochemical, power, pulp & paper and water treatment industries. For more information, please visit: www.aivinc.com.