Experience and/or Education: High school diploma or general education degree (GED) required, some college preferred. Minimum of five (5) years medical group office experience including insurance billing and coding, HMO experience preferred. Five (5) years previous supervisory experience required. 

Job Description: Under the direction of the Director, the Site Manager is responsible for the active on-going coordination of patient services throughout the facility. Interprets and supports philosophies and policies of the Patient/ Clinical Department to all personnel. The position is on-site.

Job Requirement: 

1. Support and cooperate with all other departments to ensure good communication for continuity of patient care.
2. Continuously evaluate and improve the systems, procedures, and methods used in accomplishing departmental workflow. Assist with Patient Care Service activities when necessary.
3. Promote good public, medical groups, and inter-departmental personnel relations.
4. Prepare reports. Establish work procedures, prepare work schedules, and expedite workflow.
5. Direct and assist staff in conflict resolution and act as an information resource.
6. Monitor use of supplies and equipment to avoid waste. Order and approve supplies as needed.
7. Maintain employee attendance records. Verify employee time sheets and submit time sheets to payroll.
8. Assist and prepare annual employee performance evaluations.
9. Act as liaison between providers, staff, and customers.
10. Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
11. Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
12. Conducts staff meetings; employee safety training is completed every quarter and assures all employees receive proper training.
13. Site inspections and OSHA log are maintained yearly in designated areas.
14. Supervise staff in areas of employee relations, recruitment, hire, coach and termination. 
15. Attend unemployment hearing with Human Resources if requested.
16. Assume line staff responsibilities on an as needed basis.
17. Assist in preparation of budgets.
18. Responsible for managing all areas of Patient Services as designated.