Akkodis is seeking a Technical Support Analyst for a 12 Months Contract with possible extension position with a client located in New York, NY 10281 Onsite 5 days.

Pay Range: $20/hr - $23/hour W2

Technical Support Analyst - Job responsibilities include:

Requirements:

Associate degree or equivalent work experience is preferred.

High School Diploma or GED required.

Ability to type without usage of auxiliary aids and services. 50 words per minute is recommended.

Experience with using and supporting MS Office and Outlook is recommended.

Background in a multi-channel environment is recommended.

Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.

Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.

Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing tech landscape.

Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.

Strong verbal and written communication skills, including ability to quickly build rapport and create a distinctive client experience.

Strong analytic skills and ability to solve problems.

Initiative and motivation to include willingness to share feedback to drive process improvement.

Keen attention to detail including proficiency in clear and understandable ticket documentation.

Ability to adapt to changing needs of the business.

If you are interested in this Technical Support Analyst job in New York, NY 10281 Onsite 5 days. then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Varun Mahajan at 610-230-7027 or varun.mahajan@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.