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Job Summary:
We are seeking a skilled Helpdesk/Call Center Analyst to join our client's team. Can actually do 8:00 AM – 4:30 AM or 8:30 AM to 5:00 PM whichever of those two shifts they want. They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access, nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
Skills:
Promptly answer help desk phone Required 3 Years
Promptly respond to help desk emails Required 3 Years
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Required 3 Years
Perform agency computer repairs, as needed Required 3 Years
Install software/updates on agency computers as needed Required 3 Years
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports Required 3 Years
Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Required 1 Years
Create ServiceNow incidents for all phone and email requests Required 1 Years
Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Required 1 Years
Job Type: Temporary
Pay: $17.00 - $18.00 per hour
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Temporary
$36k-44k (estimate)
06/23/2024
10/19/2024
The following is the career advancement route for Call Center Analyst positions, which can be used as a reference in future career path planning. As a Call Center Analyst, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Analyst. You can explore the career advancement for a Call Center Analyst below and select your interested title to get hiring information.