**Technical Service Representative - Western Australia**

**Location:** Henderson, AU **Job Purpose**

Provides high level, hands-on technical support and training on the use, application, installation and inspection of company products, services, equipment and documentation. Servicing to internal and external customers, new business and existing.

* Assists with and/or delivers technical support and training to all customers on the use, application, installation and inspection of the company products, equipment and documentation both on-site at the customers location and within the training center.

* Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers, including hands-on demonstrations of paint / non-paint application techniques to customers and prospects.

* Performs technical scans and audits at designated customers, including helping with process optimization and operational excellence at the customers location.

* Proactively prevents and solves problems of a technical nature occurring at existing customers.

* Cooperates with the sales and technical departments in handling complex technical issues and claims and in educating customers on solutions, including investigation and complaints handling at customer sites and providing relevant reports.

* Delivers professional training to technical field force on the use and application of the company products and equipment.

* Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.

* Assists upper management on training types, consulting to sales team to recruit participants for the relevant technical courses and gain commitment for customer attendance.

* Helps execute sales strategies for services in the marketplace contributing to the achievement of expected bottom line result in the allocated region.

* Assists sales departments in the implementation of sales strategies and within key phases of the sales process, giving technical expert knowledge to their prospects.

* Maintains allocated technical company equipment in a safe and proper manner, including managing those items belonging to teams in their region.

* Delivers periodical progress reports, proactively submits information regarding trends within the market and provides recommendations regarding the improvements in the approach to the marketplace.

* Promotes the positive company image and develops long-term relations with customers.

* Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations.

**Experience**

* Ability to undertake and pass Australian security and police checks as required for employment and access to customer sites.

* Applications and Quality Control inspection experience, NACE, FROSIO, SSPC or equivalent qualification would be an advantage (Training will be provided for successful candidate).

* **At least 3 year experience in the Marine and / or Protective Industry, or similar relevant coatings industry**

* A good understanding of coatings and the mitigation of corrosion

* Marine Antifouling technologies, Marine Class societies, Dry Docking procedures, New Building procedures, coating efficacy inspection and reporting (such as antifouls)

* Must have a high level customer focus and ability to cope with a number of priorities concurrently

* Ability to deal appropriately and diplomatically with stakeholders at all levels and disciplines

* Well developed interpersonal and communication skills, negotiating/Influencing skills

* Detail-minded and organizational skills, problem solving skills

* Ability to exhibit commercial confidentiality

* Reporting and literacy skills, including high level computer and applications literacy

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**Competencies**

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