1 Part-time Phone Operator/PBX Job in Mobile, AL

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Part-time Phone Operator/PBX

Alabama Orthopaedic Clinic, PC

Mobile, AL | Part Time

$33k-41k (estimate)

6 Days Ago

Part-time Phone Operator/PBX

$33k-41k (estimate)

Part Time 6 Days Ago

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Alabama Orthopaedic Clinic, PC is Hiring a Part-time Phone Operator/PBX Near Mobile, AL

Job Summary:

This position is responsible for routing a high volume of incoming telephone calls appropriately and scheduling appointments.

Essential functions

Operator activities 95 percent of time

Receives incoming telephone calls. Responds to requests for basic information. Determines calling patients' needs, and responds by scheduling appointments or routing calls to the appropriate departments.
Schedules patient appointments. Determines reason for visit requests. Decides what type of appointment category in which to enter the patient. Schedules needed appointments appropriately.
Responsible for gathering new patients information and demographics when scheduling their appointments.
Operates paging system for individuals and making general announcements.

Manage large amount of inbound and outbound calls in a timely manner

Schedule large amount of appointment requests via phone, fax, patient portal and other forms of electronic communication according to detailed scheduling protocols in a very accurate manner
Identify patients’ needs, clarify information, provide appropriate response or route calls accordingly
Foster customer / patient care and engage customers by delivering exceptional customer service
Ability to learn and comprehend basic level operating procedures for multiple departments to reduce call transfers and expedite customer care
Keep accurate and detailed records in our EHR system of patient conversations and vital appointment details
Proactively engage our patients via phone and mail to ensure the highest service levels are being met

Activity and knowledge requirements

Work environment

Physical effort

Normal physical mobility, which includes movement from place to place.
Normal physical agility, which includes ability to maneuver body while in place.
Normal physical strength to handle routine office materials and tools.
Normal physical strength to handle 25-pound object, taking frequency into consideration.
Normal dexterity of hands and fingers.
Normal coordination, including eye-hand, hand-foot.
Above average endurance.

Mental effort