Network Services Manager

Infrastructure Services Manager

$161,574.40 - $215,550.40 / Annually

The award-winning Alameda County Information Technology Department (ITD) is hiring a Network Services Manager.

DESPCRIPTION

This position is responsible for the oversight of the Alameda County data network. The role involves guiding the team responsible for the design, implementation, and management of the network to ensure its efficiency, security, and reliability. Key responsibilities include developing strategic direction, key processes and managing solution implementations pertaining to the Alameda County network. It also requires experience managing network performance, issue troubleshooting and maintenance. The qualified candidate will have knowledge and experience with network security architecture and security solutions. The network manager communicates and coordinates with staff, peers, executive management, customers, and vendors. The manager also develops and enforces policies and processes related to the County network. This role is crucial for ensuring seamless network operations and supporting the organization’s technological needs.

Job Duties include:

1. Responsible for the day-to-day operations of their assigned group; assigns and delegates projects to appropriate staff.

2. Supervises and conducts performance evaluations, conducts regular staff meetings and other personnel activities and transactions.

3. Provides for the training, motivation and evaluation of staff.

4. Makes recommendations on the hiring of staff for systems under their direction.

5. Provides oversight and monitoring to given production system or project.

6. Recommends and presents new technologies and strategic direction to executive management.

7. Meets with representatives from other County departments to analyze departmental business requirements.

8. Develops large scale and complex project plans, assigns staff, controls the timeline and resources of all projects under supervision.

9. Monitors the daily maintenance of all production systems under direction; monitors analysis of maintenance status and interprets problems and/or issues that arise with the daily maintenance of all production systems; ensures all production systems are functional with all other systems in use.

10. Reviews any system problems and assigns appropriate staff to maintain each production system.

11. Adjusts priorities of staff assignments to meet users needs and priorities

12. Acts as liaison with vendors and contractors; communicates information to staff; executive management and production staff as vendor’s point of contact; manages vendor and contractor relations.

KNOWLEDGE AND SKILLS

Knowledge of:

• Modern network architecture and systems
• Network and systems management tools and technologies.
• Wireless technologies
• Information security architecture, frameworks, and concepts.
• Knowledge of network segmentation and Zero Trust architectures.
• Cloud-based services and technologies.
• Principles and techniques of project planning, scheduling, and control as applied to systems development and maintenance in a large information technology installation.
• Knowledge of the principles and techniques of supervision, personnel development, administration and resource management.
• Remote access and mobile technologies.
• Customer service best practices.
• Excellent communication skills.

Ability to:

• Determine strategic direction for the Alameda County network
• Direct, assign, coordinate, and evaluate the work of staff for maximum productivity.
• Effectively communicate with executive management, IT managers, vendors, and customers.
• Interface with users at all levels of the organization.
• Document current and future procedures and processes.
• Prepare, maintain and manage project plans and documentation.
• Organize and prioritize workload.
• Develop annual budgets, and project budgets.
• Manage project schedules, resources and personnel.
• Develop schedules, work plans, and training for staff.
• Understand the workflow and organizational needs of a department.
• Work effectively with subordinate staff, other managers, and customer representatives.
• Communicate technical concepts, strategic direction, problem situations, and project progress in a clear manner to interested parties and/or non-technical staff.
• Respond quickly and effectively to customer needs, proactively and reactively.
• Maintain the highest level of service to internal customers and the public 
• Analyze and problem solve.

MINIMUM QUALIFICATIONS

Either I

The equivalent of two years of full-time experience in the class of Infrastructure Services Engineer or an equivalent higher-level class in the Alameda County classified service supervising technical staff.

Or II

The equivalent of five years of full-time increasingly responsible infrastructure experience (in one or more of the areas described in the Description section) that included documentation and project management and at least three years of direct supervision and workload management of technical staff. (Possession of a Bachelor’s degree in Computer Science or related field from an accredited college or university may be substituted for one year of technical experience.)

PREFERRED/DESIRED QUALIFICATIONS

Network Design and Implementation:

• Experience determining strategic direction for a large scale network.
• Designing and implementing new network solutions and/or improving the efficiency of current networks.
• Direct experience with modern network security architecture.
• Knowledge of network management tools and processes in an enterprise network environment.
• Direct experience with Cloud based technologies and solutions

Network Maintenance:

• Determine processes and strategies for network maintenance including patching, configuration changes and configuration backups in a large, enterprise network.

Network Monitoring:

• Knowledge of solutions and process for monitoring large scale networks to ensure system availability, reliability, performance, and security.

Documentation and Reporting:

• Experience presenting to and influencing management peers and executive management teams.
• Develop processes and recommend tools for maintaining documentation around network architecture, network topologies, network configurations, and changes.
• Documenting network problems and resolutions for future reference.

BENEFITS

County Pension Plan, 12 paid holidays a year initial accrual rate of 10 vacation days/yr (increases over time) 7 additional management paid vacation days/year 4 floating holidays/year accrual of 13 sick days/year. Deferred Compensation 457b plan Medical/ Dental/ Vision/ FSA/ Transportation/Cafeteria-Benefit selection options, and much more!

WORK ELIGIBILTY

Qualified candidates who are extended a conditional offer of employment will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification documents upon hire. Alameda County does not anticipate providing sponsorship for employment visa status (e.g. H-1B) and an offer of employment shall not be construed as including said sponsorship presently or in the future. No vendor resumes at this time.

EQUAL OPPORTUNITY EMPLOYER

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. Alameda County does not discriminate in employment on the basis of inclusion in protected classes or other non-merit factors as defined under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.