Job Summary:

The Central Station Operator’s main responsibility is to handle alarm signals effectively and efficiently. They will also provide exceptional service to our customers and assist in questions or guidance they may need. The Central Station Operator will serve our customers with a commitment to follow established policies, procedures, regulations, and ordinances in regards to monitoring homes, businesses, etc.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Alarm Detection Systems is an EEO employer

Company Benefits:

We believe in providing a generous, comprehensive benefits package that includes:

• Health, dental, vision, and life insurance
• 401(k) plan with a company match
• Paid Parental Leave
• Company-paid short-term disability
• Company events (friends and family welcome!)
• Tuition reimbursement
• Employee discount
• Employee assistance program
• Work-life balance
• Continuous professional growth
• A fun, high-energy workplace

Essential Functions and Responsibilities:

• Priority one is to handle signals as soon and as accurately as possible
• Verify authorized users up to Company standards
• Notify proper authorities or key holders
• Calling customers to test systems when their systems are late to test
• Take systems out of service for testing and repairs
• Work with service and installers to verify signals are received correctly
• Enter opening/closing schedules and zone descriptions
• Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth logger, raw data and receivers
• Inventory Customer runner keys once a shift
• Report phone line problems to Phone Company as needed and check status once a shift.
• Notify and Fire Department of any commercial fire alarms out of service more than 8 hours
• Check on “unrestored” report each shift
• Check systems that are out of service
• Work with the fire testers to verify signals as needed
• Perform weekly test of both gas and diesel generators
• Monthly test of batteries for the UPS system
• Update call list and offer basic technical support for customers as needed
• After regular company hours handle service log and dispatching technicians
• Printing and mailing activity reports for subscribing customers
• Dispatch ADS Runners as needed (if applicable)
• Must be responsible to work assigned shift; which calls for arriving 5 minutes before shift and staying 5 minutes after shift has ended
• In emergency situations you are to make a reasonable effort to be available to assist with signal overload
• Follow all company rules and regulations as listed in the ADS Employee Handbook
• Responsible for onsite duties as assigned
• Must be punctual and adhere to attendance standards
• Adhere to all company policies and procedures
• Other duties as assigned by management

Education/Experience:

• High School Education or equivalent is required 
• Customer service or dispatching experience is highly preferred

Knowledge/Skills/Abilities:

• Microsoft Office skills or basic computer skills
• Ability to multi-task
• Ability to function in stressful situations
• Detail Oriented
• Must be able to listen, ascertain relevant information quickly and accurately.
• Customer service skills

Licenses/Certifications:

• Must achieve CSAA Level 1 and Advanced Operator Course
• Ability to obtain UL2050 certification is highly preferred
• Maintain a driver’s license, maintain an insurable driving record, and be capable of
  driving on company assignments