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37 Customer Service Agent Jobs in Fairbanks, AK

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Hobby Lobby
Fairbanks, AK | Full Time
$42k-53k (estimate)
6 Days Ago
Everts Air
Fairbanks, AK | Full Time
$43k-55k (estimate)
7 Days Ago
Alaska Airlines
Fairbanks, AK | Full Time
$44k-57k (estimate)
3 Days Ago
Unifi
Fairbanks, AK | Full Time
$43k-54k (estimate)
1 Week Ago
Unifi Aviation, LLC
Fairbanks, AK | Full Time
$44k-56k (estimate)
6 Days Ago
Unifi
Fairbanks, AK | Full Time
$44k-55k (estimate)
1 Month Ago
Batteries Plus - M & L Investment, LLC
Fairbanks, AK | Full Time
$44k-56k (estimate)
4 Months Ago
U-Haul
Fairbanks, AK | Full Time
$40k-50k (estimate)
3 Months Ago
Waste Connections
Fairbanks, AK | Full Time
$42k-53k (estimate)
1 Month Ago
Waste Connections
Fairbanks, AK | Full Time
$42k-53k (estimate)
1 Month Ago
Waste Connections
Fairbanks, AK | Full Time
$42k-53k (estimate)
1 Month Ago
Circle K
Fairbanks, AK | Full Time
$42k-52k (estimate)
2 Months Ago
Emerald Isle Pulltabs
Fairbanks, AK | Full Time | Part Time
$42k-53k (estimate)
2 Weeks Ago
Emerald Isle Pulltabs
Fairbanks, AK | Full Time | Part Time
$42k-53k (estimate)
2 Weeks Ago
Simard Automotive
Fairbanks, AK | Full Time
$42k-53k (estimate)
2 Weeks Ago
Emerald Isle Pulltabs
Fairbanks, AK | Part Time | Full Time
$43k-54k (estimate)
3 Months Ago
APPLIANCE SERVICE
Fairbanks, AK | Full Time
$42k-53k (estimate)
2 Weeks Ago
Ed Randolph - State Farm Insurance
Fairbanks, AK | Full Time
$60k-78k (estimate)
2 Weeks Ago
GCI
Fairbanks, AK | Full Time
$47k-58k (estimate)
3 Weeks Ago
Ttt Environmental & Safety
Fairbanks, AK | Full Time
$52k-69k (estimate)
2 Months Ago
Atlantic Aviation
Fairbanks, AK | Full Time
$64k-89k (estimate)
2 Months Ago
Atlantic Aviation
Fairbanks, AK | Full Time
$64k-89k (estimate)
2 Months Ago
Delta Leasing
Fairbanks, AK | Full Time|Part Time
$39k-49k (estimate)
9 Months Ago
ClickJobs.io
Fairbanks, AK | Full Time
$46k-57k (estimate)
2 Weeks Ago
Savers
Fairbanks, AK | Full Time
$61k-74k (estimate)
2 Months Ago
Rebel convenience stores
Fairbanks, AK | Full Time
$30k-37k (estimate)
2 Months Ago
The Home Depot
Fairbanks, AK | Full Time
$42k-53k (estimate)
3 Months Ago
Alaska's 7 Ventures
Fairbanks, AK | Full Time
$17-21 (estimate)
1 Month Ago
Customer Service Agent
Alaska Airlines Fairbanks, AK
Apply
$44k-57k (estimate)
Full Time 3 Days Ago
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Alaska Airlines is Hiring a Customer Service Agent Near Fairbanks, AK

Company:
Alaska Airlines
The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary:

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Key Duties:
  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Additional Details:

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if theyre not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Day in the Life:
To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.
If you are unable to view the video, click this link: https://alaskahorizoncareers.com/ascsa.
Job-Specific Experience, Education & Skills:

Required

  • 6 months of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Must be able to push/pull 50 lbs.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Flexibility to work varied shifts (e.g., weekends, holidays).
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Airport SIDA Badge Requirements:

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate:
USD $18.96/Hr.
Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status:
Non-Exempt
Employment Type:
Full-Time
Regular/Temporary:
Regular
Requisition Type:
Frontline
Location:
Fairbanks
Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA , immigrants, veterans, and persons with disabilities are encouraged to apply.

Featured Job:
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Y - FL

Job Summary

JOB TYPE

Full Time

SALARY

$44k-57k (estimate)

POST DATE

06/26/2024

EXPIRATION DATE

07/11/2024

WEBSITE

alaskaair.com

HEADQUARTERS

RIVERTON, WA

SIZE

15,000 - 50,000

FOUNDED

2004

CEO

BRANDON S PEDERSEN

REVENUE

$3B - $5B

INDUSTRY

Transportation

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The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.

Unifi
Full Time
$43k-54k (estimate)
1 Week Ago
Unifi Aviation, LLC
Full Time
$44k-56k (estimate)
6 Days Ago

If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Agent job description and responsibilities

A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.

02/02/2022: Lancaster, PA

Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.

01/18/2022: Florence, SC

The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.

12/23/2021: Madison, WI

Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.

12/18/2021: Alexandria, LA

Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.

01/19/2022: Gary, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Agent jobs

Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.

01/11/2022: Evansville, IN

With customer service, customer support and customer experience, required.

01/09/2022: Youngstown, OH

When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.

01/17/2022: Providence, RI

Agents must be trained and mentored to develop a positive approach towards handling customer queries.

01/25/2022: Newark, NJ

A customer service representative must be a good listener.

02/18/2022: Santa Cruz, CA

Step 3: View the best colleges and universities for Customer Service Agent.

Butler University
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Providence College
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