4 Service Delivery Specialist I Jobs in Fairbanks, AK
Alaska Communications is Hiring a Service Delivery Specialist I Near Fairbanks, AK
This is an evergreen posting. While applications are accepted year-round for this position, please note you might not be contacted immediately. Applications will be actively reviewed for all current and future openings.Primary DutyService Delivery Specialists focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples Of Job Duties
- Prepare Orders for Field/CO Presentation.
- Clear and close troubles and orders through all associated applications including billing.
- Email inquiries for order or trouble scope and follow through to completion.
- Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.
- Process service orders using computer-based billing and facility record systems.
- Perform record maintenance and research duties associated with “911” records and address research functions.
- Service Delay Order creation for service relief through multiple departments.
- Examine workflow systems for order completeness and accuracy weekly and monthly reporting.
- Perform record research provides guidance and support to internal and external
- customers.
- Provide helpdesk assistance to internal customers.
- Create reports and complete audits as required.
- Provide training and mentoring of new individuals to the team.
- Other duties as assigned.
Certifications And Licenses RequiredSome levels may require you to possess and maintain an Alaska Driver's License.
Additional Job RequirementsExternal applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
We hope you’ll join us as we change lives through technology.
Job Summary
Full Time
$57k-72k (estimate)
09/02/2024
09/29/2024
alaskacommunications.com
ANCHORAGE, AK
500 - 1,000
1999
ANAND VADAPALLI
$10M - $50M
Related Companies
The job skills required for Service Delivery Specialist I include Field Service, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Delivery Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Delivery Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Delivery Specialist I positions, which can be used as a reference in future career path planning. As a Service Delivery Specialist I, it can be promoted into senior positions as a Field Service Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Specialist I. You can explore the career advancement for a Service Delivery Specialist I below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
