Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Responsible for developing, implementing, and managing patient experience strategies program and staff in collaboration with other hospital leadership. Provides consultative partnership to clinical leadership on patient experience initiatives and best practices, strives for experience consistency and contributes to the development of the Patient Experience team while advancing patient experience strategies and improvement efforts overall. Responsible for improving patient experience across the continuum of care, to include the integration of consumer experience, clinician, and caregiver engagement.

Responsibilities:

REPRESENTATIVE DUTIES

Analyzes patient, staff and stakeholder survey data and identifies plans for quality improvement as well as review patient experience and incident reports, patient complaints and grievances and report on trends. Leads progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes.

Navigate team dynamics, change management and stakeholder engagement throughout the improvement process.

Works to ensure that quality improvement and innovation work remains focused on one or more of the following goals: Patient/family centeredness, staff vitality, process efficiency, waste reduction, and safe and reliable patient care.

Leads improvement utilizing various approaches such as TPS/Lean/PDSA or others as appropriate.

Assesses institutional/departmental readiness and identifies strategies to achieve goals.

Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management and application of quality improvement activities.

Creates a supportive environment in the department that is sensitive to the issues and needs of that area by regularly consulting with the Director and front-line staff.

Effectively communicates improvements to work teams, staff, managers and administrators throughout the organization.

Measures and utilizes varied approaches to analyze and interpret data.

Leads and engages teams across the enterprise and interacts with all levels of executives.

Partners with all divisional leaders to implement and deploy system and local change.

When assigned, completes special projects and performs other related duties according to agreed upon goals and parameters.

Performs other duties as assigned.