Salary: 72,220.39-90,275.38 :USD

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

- Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
- Cost-Share Dental and Vision Insurances
- Discounted Pet Insurance
- Retirement Contributions with Pre-Tax or Roth options into a 403(b).
- Retirement Match and Discretionary. ANTHC matches up to 5%, with a 3% discretionary contribution after one year of employment into a 401(a).
- Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
- Twelve Paid Holidays
- Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
- Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up - Coverage and Voluntary Life for yourself and your family members.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
- On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
- Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
- Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
- On-Site Training Courses and Professional Development Opportunities.
- License and certification reimbursements and occupational insurance for medical staff.
- Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
- Emergency Travel Assistance
- Education Assistance or Education leave eligibility

Summary:

Under general supervision, supervises daily operations and staff of the Travel Management and Care Coordination Departments.

Responsibilities:

- Provides leadership, direction, and guidance in policies and procedures to assigned staff.
- Sets goals and priorities and assigns tasks and projects accordingly.
- Develops training plans and ensures employees have necessary skills to perform duties.
- Counsels, trains, and coaches subordinate staff.
- Implements corrective actions and conducts performance evaluations.
- Ensures adequate staffing, coverage, and scheduling for department operations.
- Communicates with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed.
- Ensures that the proper State and Federal Regulations are being followed.
- Serves as the first level subject matter expert in the area of Medicaid regulations and guideline interpretation and must be able to assist customers and staff in understanding what is required to obtain prior authorization, billing for transportation services and patient travel arrangements.
- Participates in divisional planning and administrative committees as assigned.
- Analyzes the departments’ processes, initiatives, and results.
- Coordinates departments’ services with other agencies and departments to resolve concerns and conflicts.
- Works collaboratively with healthcare providers, travel services, and outside organizations for department objectives.
- Monitors and ensures accuracy of documentation and records for billing as well as travel packets.
- Provides information and training regarding the range and availability of travel services.
- Compiles information and prepares presentations, booklets, and other informational tools. Develops, manages and monitors project budgets and contracts.
- Completes internal and external written and oral reports professionally and in a timely manner.
- Responsible for the production of required monthly reports.
- Communicates with other departments at ANMC to coordinate as needed.
- Utilizes a tracking system for clients to maintain an appropriate database of clients requiring follow-up and assures appropriate follow-up of customer-owners.
- Ensures customer satisfaction; researches and resolves customer concerns.
- Coordinates ground transportation for customers.
- Assists patients with finding local lodging and ground transportation.
- Makes follow-up calls as needed. Provides emergency response coordination.
- Dispatches appropriate medical staff and security. Coordinates ground transportation for medical emergency cases.
- Contacts and relays information to municipal police and fire authorities when necessary.
- Monitors fire and security alarms. Interlinks calls among physicians, medical support services and ANTHC statewide healthcare partners.
- Coordinates and supports services for Accredited Campus Life Safety Policies, Procedures, and Internal and External Disaster Plans.
- Directly oversees the ANMC Patient Shuttle Program.
- Reviews safety procedures in vehicles and equipment to ensure they are in proper working order.
- Establishes and/or changes routes and/or schedules for drivers to follow.
- Maintains shuttle supply inventories. Maintains records of mileage, maintenance expenses, accident reports, etc.
- Directly oversees the Patient Ground Transportation functions
- Will service as a point of contact for Taxi’s, Lyft and/or Uber accounts management.
- Process invoices and claims for accuracy and submit for payment in a timely manner.
- Performs other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

- Knowledge of customer service concepts and practices.

- Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.

- Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.

- Knowledge of basic medical terminology and clinic systems.

- Knowledge of basic purchasing and travel preparation processes.

- Knowledge of Alaska Native culture and Alaska Tribal Health System.

- Knowledge in continuous quality improvement concepts, theories, and practice.

- Knowledge in analyzing and evaluating complex topics and issues and making recommendations for improvement or solution.

- Knowledge in Alaska Medicaid Travel Guidelines

- Knowledge of billing practices Knowledge of Travel Management Knowledge of multi-line telephone systems operation.

- Knowledge of hospital emergency procedures.

- Knowledge of hospital disaster procedures.

- Knowledge of standard budgeting and budget analysis.

- Knowledge of process for policy development, and problem identification with associated resolution.

- Knowledge of Safety Precautions for Operation of Passenger Shuttles

- Knowledge of Alaska Commercial Drivers requirements

- Skill in effectively managing and leading staff, and delegating tasks and authority.

- Skill in assessing and prioritizing multiple tasks, projects, and demands.

- Skill in oral and written communication. Skill in dealing with distressed customers.

- Skill in grammar, spelling, sentence structure and effective business letter writing.

- Skill in working independently, making decisions and maintaining confidentiality.

- Skill in establishing and maintaining cooperative working relationships with others.

- Skill in operating a personal computer utilizing a variety of software applications.

- Skill in multi-tasking and working within deadlines to complete projects and assignments.

- Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style.

- Skill in establishing and maintaining cooperative working relationships with other employees.

- Skill in analyzing customer service issues and preparing recommendation based on findings.

- Skill in working independently, making decisions and maintaining confidentiality.

MINIMUM EDUCATION QUALIFICATION

A Bachelor’s Degree in Business, Office Management, Administration, or similar field. Progressively responsible professional/exempt related work experience, education, or training may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Four (4) years of customer service, or similar work experience involving significant use of phones. An equivalent combination of relevant education and/or training may be substituted for experience.

AND

Supervisory – Two (2) year supervising customer service, travel management, State Medicaid Office or similar work experience. An equivalent combination of relevant education and/or training may be substituted for experience.

MINIMUM CERTIFICATION QUALIFICATION

N/A

PREFERRED EDUCATION QUALIFICATION

N/A

PREFERRED EXPERIENCE QUALIFICATION

Four (4) years of supervisor experience.