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14 Patient Experience Coordinator Jobs in Anchorage, AK

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Alaska Womens Health
Anchorage, AK | Full Time
$40k-53k (estimate)
11 Months Ago
The SkinLife Medspa
Anchorage, AK | Full Time
$34k-41k (estimate)
6 Days Ago
BrightSpring Health Services
Anchorage, AK | Full Time
$48k-63k (estimate)
2 Days Ago
Akumin
Anchorage, AK | Full Time
$67k-83k (estimate)
1 Week Ago
Crothall Healthcare
Anchorage, AK | Full Time
$121k-162k (estimate)
1 Week Ago
Compass Group Careers
Anchorage, AK | Full Time
$128k-174k (estimate)
11 Months Ago
Alyeska Resort
Anchorage, AK | Full Time
$91k-113k (estimate)
3 Months Ago
Amerita
Anchorage, AK | Full Time
$47k-59k (estimate)
2 Weeks Ago
TDL Staffing
Anchorage, AK | Full Time
$39k-48k (estimate)
9 Months Ago
ALASKA HEART INSTITUTE
Anchorage, AK | Full Time
$56k-69k (estimate)
9 Months Ago
Alaska Native Tribal Health Consortium
Anchorage, AK | Full Time
$42k-51k (estimate)
11 Months Ago
Providence
Anchorage, AK | Other
$50k-62k (estimate)
7 Months Ago
Alaska Native Tribal Health Consortium
Anchorage, AK | Full Time
$77k-102k (estimate)
11 Months Ago
Patient Experience Coordinator
$40k-53k (estimate)
Full Time 11 Months Ago
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Alaska Womens Health is Hiring a Patient Experience Coordinator Near Anchorage, AK

Job Summary:

This is a clerical position responsible for greeting and assisting patients and other visitors to the medical practice. The ideal candidate for this position will be someone who enjoys working with people, is a self-starter, multi-tasker and team player. Be able to perform the essential job duties as described, be friendly and approachable and maintain a good attendance record. Telephone and in-person customer service skills are required. Manage incoming telephone calls in a prompt, courteous, and professional manner and assume other clerical duties as assigned.

Essential Job Responsibilities:

1. Greet and acknowledge all patients and visitors, review and update patient information, confirm patient identity, check in / check out patient appointments, schedule follow-up or secondary appointments.

2. Ask for and collect payments, deductibles, and co-insurance. Explain financial requirements for the patient or responsible parties when needed. Log and post payments in the EHR system (Athena Health), prepare and balance daily deposits.

3. Provide a high level of Customer Service and represent our business professionally and courteously at all times.

4. Answer telephone calls promptly and professionally. Route calls appropriately, offering voice mail, messaging options, or redirection of calls as needed.

5. Schedule appointments, verify insurance information, confirming appointment times or managing any changes to appointments. Input information accurately and completely. Communicate and document changes, updates or cancellations. Managing providers schedules.

6. Greet vendors, delivery persons and other visitors and assist them as is appropriate. Contact or messages employees to meet visitors, monitor waiting areas, and courteously screen solicitors for relevance to organization needs.

7. Perform all duties in accordance with HIPAA Privacy Compliance and Hitech Act regulations. Consistently follow scheduling guidelines and procedures.

8. Light cash handling, receipting and other clerical duties as assigned.

Education:

  • High school diploma or equivalent.

Experience:

  • 2 years medical office experience, preferably in Women’s Health is preferred.
  • Working knowledge of Athena in preferable.
  • Knowledge of medical terminology
  • Proficient in the usage of Microsoft Word, Microsoft Excel, and Microsoft Outlook.
  • Other Requirements: A desire to grow personally and professionally.

Performance Requirements:

Knowledge:

  • Knowledge of customer service concepts and practice.
  • Knowledge of multi-line telephone systems operation.
  • Knowledge of privacy laws and regulations.
  • Knowledge of basic medical terminology and clinic systems.
  • Knowledge of basic accounting principles and cash handling duties

Skills:

  • Skill in operating a personal computer utilizing a variety of software applications.
  • Skill in operating office equipment such as scanners, printers, copiers and fax machines.
  • Skill in maintaining and updating clinical records or schedules.
  • Skill in establishing and maintaining cooperative working relationships with others.

Abilities:

  • Ability to speak clearly and communicate effectively with callers, patients and office staff. Pleasant speaking voice.
  • Ability to multitask without the loss of quality of work.
  • Ability to prevent, calm or defuse upset callers and patients by working with them to identify concerns, provide service and solutions.
  • Ability to put the needs of the patient first and to serve them with respect and care.

Physical/Mental Requirements:

  • Sitting for extended periods of time.
  • Frequent walking, bending, squatting, standing, and kneeling.
  • Repetitive motion of hands and fingers in order to operate a keyboard, a calculator, a photocopier, a fax machine, a credit card machine, and other office equipment.
  • Light lifting, including but not limited to, lifting reams of paper, carrying patient charts and files, pulling and filing patient charts, etc.
  • Exposure to germs, contagious diseases, and blood borne pathogens that might be introduced into the clinic by patients.
  • Must be able to communicate through written and oral means.
  • Position is in a well-lit office environment. Monday-Friday.

Job Type: Full-time

Pay: $19.47 - $24.87 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Computer Skills: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$40k-53k (estimate)

POST DATE

05/27/2023

EXPIRATION DATE

06/03/2023

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Alaska Womens Health
Full Time
$41k-49k (estimate)
Just Posted

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The following is the career advancement route for Patient Experience Coordinator positions, which can be used as a reference in future career path planning. As a Patient Experience Coordinator, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Coordinator. You can explore the career advancement for a Patient Experience Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Experience Coordinator job description and responsibilities

A patient experience coordinator helps to satisfy a full range of patient needs.

03/06/2022: Fort Myers, FL

Patient experience coordinators spend time communicating directly with patients and their care providers.

02/08/2022: Laramie, WY

A patient experience coordinator helps to enroll and monitor patients on clinical tests and has direct responsibility for a patient's care.

02/07/2022: Elyria, OH

A patient experience coordinator helps track the patient’s health and plans the daycare.

02/06/2022: Roanoke, VA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Experience Coordinator jobs

Gain work experience as a registered nurse (at least one year) before applying as a patient experience coordinator.

03/29/2022: Shreveport, LA

Get proper certification to be a patient experience coordinator.

03/22/2022: Chillicothe, OH

Patient complaints can be uncomfortable and frustrating, but try to stay positive.

03/10/2022: Rochester, MN

View complaints as an opportunity to learn and build upon that to provide an amazing patient experience.

03/26/2022: Portsmouth, OH

Step 3: View the best colleges and universities for Patient Experience Coordinator.

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