**OIT Customer Support Services - Operations Student Assistant**

**Job no:** 518661

**Classification:**Student Assistant C

**Grade:**Student C

**Work type:**Student Employee

**Administrative Unit:**University of Alaska Fairbanks

**School/Business unit:**UAF Office Information Technology

**Location:** Fairbanks

**Categories:** Information Systems/Technology, Office/Clerical

**Position Summary:**

Starting Salary: $15.00/hr Work as part of our dynamic and diverse team alongside our full-time employees to provide first-class support and solve technological problems. Your day-to-day will involve helping students, staff, and faculty from across the UA system diagnose and troubleshoot technology issues. You will also have the chance to participate on project teams in a DevOps environment where you'll have the opportunity to learn more about technology in a fun and educational environment. If you enjoy solving puzzles, working with people, and getting to learn about and play with technology you should consider applying for this position! Students interested in learning more about technology in a fun and educational environment should consider applying for this position.

**Duties:**

100 - Answer phones, assist walk in customers, and troubleshoot university or student owned computers - Collaborate with OIT Customer Support Services staff to assist with technology support tasks - Learn about all major consumer operating systems - Learn how to identify and remove malware - Learn how to identify, repair, and upgrade technology hardware - Provide technology purchase recommendations - Work on various projects as requested including Smart Classroom Technology builds - Deliver paper and toner to various university departments as needed Essential **Starting Salary: $15.00/hr**

Work as part of our dynamic and diverse team alongside our full-time employees to provide first-class support and solve technological problems. Your day-to-day will involve helping students, staff, and faculty from across the UA system diagnose and troubleshoot technology issues. You will also have the chance to participate on project teams in a DevOps environment where you'll have the opportunity to learn more about technology in a fun and educational environment. If you enjoy solving puzzles, working with people, and getting to learn about and play with technology you should consider applying for this position!

Students interested in learning more about technology in a fun and educational environment should consider applying for this position.

Applicant Instructions

**Submit cover letter, resume and three (3) professional references.**

This is a part-time offering up to 20 hours/week while school is in session, additional hours available during summer/winter breaks. Student Assistant C positions pay $15.00/hr.

Working from home is permitted as part of the university response to COVID-19.

Interviews will be held remotely through video conferencing as part of the university response to COVID-19.

*Applications will be accepted on an ongoing basis and filled as positions become available.*

Education and/or training required for this position (including licenses)

High School diploma or equivalent. Experience sufficient to be able to learn skills in information systems technology and customer service. Valid drivers license preferred. Prior experience is desired but not required (OIT is willing to invest in training and career development).

Type and length of experience required for this position

Required: UA student enrolled in the minimum of 6 credit hours;

*Preferred: Customer service, technical aptitude*

Knowledge, skills and abilities required for this position

- Customer oriented and friendly individual who can deal with occasional stressful situations

- Basic understanding of technology and major desktop and mobile operating systems

- Interested and willing to learn about technology

**UAF COVID Requirements:**

Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

*Employees based on UAFs Troth Yeddha (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.

**Reasonable Accommodation Statement:**

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

**Affirmative Action Statement:**

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

**At-Will:**

Pursuant to Board of Regents Policy 04.01.055.B, temporary, extended temporary, adjunct, student, casual labor, regular new hire probationary employees and those positions designated by the president as officers and senior administrators of the university are employed at-will.

**Background Check:**

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

**Public Disclosure Statement:**

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace.

University of Alaska campuses are Tobacco-Free.

**Training Policy:**

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

**Contact Information:**

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

**Advertised:** 18 Jan 2022 Alaskan Standard Time

**Applications close:** 31 Dec 2022 Alaskan Standard Time

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All candidates for employment are subject to a pre-employment screening which includes a review of criminal records, reference checks, and verification of education.