3 Audiology Secretary (Remote) Jobs in Albany, NY
Albany ENT & Allergy Services, PC is Hiring a Remote Audiology Secretary (Remote)
The Audiology Secretary is a customer service expert with excellent attention to detail. This position is responsible for providing support to the audiologists in performing routine tasks that do not require the training of a licensed audiologist.
While this is a remote position, training will be completed in-person, on-site, and there may be circumstances that require in-person meetings/duties occasionally with prior notice from the Lead or Business Manager. The candidate must reside in NYS.Duties & Responsibilities
- Conducts verbal and written communication with patients via the patient portal and telephone, and in-person with professionalism and respect.
- Assists patients with concerns or feedback, directing patients to the Patient Feedback Form or supervisor as appropriate.
- Schedules appointments with either the Audiologist or Hearing Instrument Specialist, as appropriate.
- Contacts and responds appropriately to internal and external customers on behalf of patients and clinical staff, via telephone, email, or web-based vendor portals, in compliance with HIPAA regulations.
- Educates patients on insurance benefits and hearing aid access, as appropriate.
- Ensures all outside testing orders are received and appropriately documented prior to the start of the appointment time.
- Works collaboratively with the team to ensure the completion of all tasks.
- Documents all patient and pertinent patient-related communications in the electronic medical record.
- Collects payments from patients, as appropriate.
- Supports secondary clinics with their administrative tasks when workload demands and as directed by Lead and Business Manager.
- High school diploma or equivalent, 1-3 years of experience in a medical environment, or an equivalent combination of experience and education is required.
- Proficient computer skills including ability to master the office’s practice management software.
- Consistent professional conduct, meticulous attention to detail, and critical thinking skills and a positive attitude are essential.
- Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.
- Maintenance of organization within workspaces, effective time management, ability to work independently, multi-task, and prioritize.
Albany ENT & Allergy Services is proud to offer a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.
If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!
Job Summary
Full Time
$40k-49k (estimate)
05/25/2024
07/18/2024
albanyentandallergy.com
ALBANY, NY
50 - 100
1977
$10M - $50M
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About Albany ENT & Allergy Services, PC
We provide comprehensive care of Pediatric and Adult patients with medical and surgical problems involving the Ears, Nose, Throat and related Head and Neck structures. Dr. Gavin Setzen obtained his medical degree in Johannesburg, South Africa. After spending 2 years in general surgery at North Shore University Hospital, Cornell University Medical College, he completed a five-year residency in Otolaryngology-Head and Neck Surgery at Albany Medical Center in Albany, NY. Dr. Setzen is a Diplomat of the American Board of Otolaryngology and Fellow of the American-Academy of Otolaryngology-Head and ...Neck Surgeons(AAO-HNS), the American College of Surgeons, the American Academy of Otolaryngic Allergy the American Rhinologic Society & the American Head and Neck Society. He is active in resident teaching, clinical research and several local and national medical & non-medical organizations. Dr. Setzen is an assistant clinical professor of Otolaryngology-Head & Neck Surgery at Albany Medical Center. Dr. Setzen is President of the New York State Society of Otolaryngology- Head & Neck Surgery. He is immediate Past-Chair of the Board of Governors of the American Academy of Otolaryngology- Head and Neck Surgery. He serves on the Board of Directors of the Intersocietal Commission for the Accreditation of CT Laboratories and is President-Elect of ICACTL. Dr. Setzen is involved with several not-for-profit organizations and is President-Elect of Jewish Federation of Northeastern New York.
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