DescriptionJ
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Title: Service Deli Manager Reports to: Store Director Salaried or Hourly: Hourly Job Code: 000739, 100598 Department: Service Deli Date: December 2022P
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ition Purpose: Directs the operation of the service deli, including supervising and training personnel. Orders merchandise. Ensures customer service and product quality, freshness, safety and selection.K
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Responsibilities & Accountabilities:·
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• mpions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in the service deli.· S

• ervises the day to day functions of the service deli. Conducts daily inspections of all service deli sections and initiates corrective measures to ensure compliance with product quality, rotates products, maintains in stock conditions, code date standards, temperature, sanitation and safety requirements.· A

• ists with all service deli duties such as: receiving, cleaning, preparing, cooking, slicing and packaging.· I

• lements effective promotional and seasonal displays. Controls shrink and expenses. Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs. Maintains records on ad items movement.· O

• ers, checks, receives and controls inventory to ensure adequate proper inventory level, product quality and freshness and to prevent the sale of out of code product. Takes periodic inventories, processes administrative paperwork and maintains accurate department records. Maintains and organizes service deli work area, cooler and freezer.· E

• ures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow. Complies with retail labeling laws, federal and state regulations and Company policies.· F

• lows Company policy in handling re-worked and reduced-to-clear items. Complies with all federal, state and local health and food safety standards.· H

• dles customer relations. Assists customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.· E

• ures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.· A

• ists with answering and responding incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.· A

• ists with implementing emergency procedures in the event of equipment and computer software malfunctions.· S

• edule service deli associates to ensure adequate coverage and service levels. Ensures that all associates are trained and instructed in the proper performance of work duties. Monitors associate performance and reports observations to the Store Director. Reports associate complaints to the Store Director and assists with resolution.· M

• ntains confidentiality concerning associates, store sales and other Company information.· R

• ponsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.· O

• er necessary and required duties.S
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lls and Physical Requirements:·
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• uires working knowledge of all job duties within the Service Deli Department including food preparation and cooking.· R

• uires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers. Ability to work quickly.· R

• uires knowledge of employment laws and workplace practices.· R

• uires a good understanding of Company practices and Service Deli Department policies and procedures. Requires the ability to judge and react to business activity.· M

• t have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.·
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• quently lifts and maneuvers objects of varying dimensions and weights up to approximately 55 lbs. Bends, stoops and reaches frequently and occasionally climbs ladders. Pushes and pulls fully loaded hand trucks, six-wheel carts and pallet jacks. Performs repetitious arm movement to decorate, prepare and package products.· M

• ual dexterity and good eye-hand coordination are necessary. Must be able to operate kitchen utensils and equipment.· M

• tal alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of taste, content and perishability of products, safety and sanitation procedures and department policies and procedures.· O

• rates computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.· U

• lizes cleaning supplies and equipment. Utilizes safety cutters and knives. Requires use of latex and heat resistance gloves.· K

• wledge of profit and loss statements.· M

• be required to work nights, early mornings, weekends and holidays. Scheduled hours will vary. Good attendance is required.· E

• osure to potential hazards exists with respect to cooking procedures, equipment and work aids necessary to perform job duties.W
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k Environment:·
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• osure to potential hazards exists with respect to cooking procedures, equipment and work aides necessary to perform job duties.· H

• ds are frequently exposed to water and cleaning agents.· F

• quent exposure to approximately 400 degrees Fahrenheit while cooking products. Exposure up to 140˚ Fahrenheit while handling products in hot cases, 35˚ Fahrenheit while handling products in cold cases, 28˚ Fahrenheit while handling products in cooler and -20˚ Fahrenheit while handling products in freezer.· W

• king conditions consist of a temperature controlled store environment.S
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ety – Sensitive Position:J
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responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.U
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on and Non-Union: “The pay range is $19.21 to $23.21 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”D
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CLAIMER:The