Home Shopper

Job Description

Reports To: DUG Manager

Position Type: Hourly

Location: Retail Stores

Department: DUG

Date: August 2023

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

PURPOSE:

The Home Shopper provides friendly, courteous, and helpful service. The Home Shopper, with the use of a computer, is responsible for compiling online merchandise orders for customers. The Home Shopper will process approximately 10 to 20 orders per day. Using a handheld computer and a printed list of items the Home Shopper will retrieve items from the shelves to fill the on-line order, checking and bagging requested grocery items. Once the order is complete the Home Shopper will return to the processing area for verification and load the order on to the delivery truck. The Home Shopper is responsible for accurate and timely assembly of customer's online product orders from the store shelves to the delivery truck.

DUTIES & RESPONSIBILITIES:

• Provide customer service as currently defined by the employer within the scope of the position and within

company policy.

• Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches

the order.

• Ability to identify and locate items in a proficient manner within the three categories of the store (ambient,

chilled, and frozen).

• Monitor the processing of all customers orders to ensure customers receive all products that have been

ordered/charged for.

• Monitor/review the picking of orders to ensure time commitments are met.

• Bag grocery items and place them into bins.

• Push filled cart to the DUG area to be staged on to hand trucks.

• Push loaded hand truck to customer vehicle for handoff..

• Maintain cleanliness of store and DUG area.

• Other duties as assigned.

GENERAL REQUIREMENTS:

The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• Demonstrated prior customer service or related experience

• Knowledge of products, product pricing and store layout

• Ability to use basic math skills

• Ability to operate company operating systems for online shopping

• Excellent customer service skills

• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position

• Ability to multi-task and work in a fast-paced environment

• Ability to work independently as well as within a large team

• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers

• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings,

evenings, weekends and holidays, and schedules may vary on a weekly basis)

• Ability to comply with workplace conduct standards

PHYSICAL REQUIREMENTS:

The following attempts to communicate the traditional physical demands associated with this position:**

Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8-hour workday.)

• Lift/Carry: Frequent/carry 5-35 lbs.

o Seldom carries 35 pounds

• Push/Pull: Frequent, push/pull 10-35 lbs. products

• Squat/Kneel: Occasional

PHYSICAL REQUIREMENTS: (continued)

• Bend/Stoop: Occasional

• Twist/Turn: Frequent

• Stand/Walk: Continuous

• Grip/Grasp: Frequent

• Reach: Frequent

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US

Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including:

• Great pay

• Flexible schedule

• Training

• Opportunities for career development

• Health and welfare benefits for eligible employees

• Leisure time activity discount

WORK ENVIRONMENT:

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures

JOB DUTIES AND RESPONSIBILITIES:

may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person