ition Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the GM/HBC Department to achieve sales and profit objectives.J
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Description: As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. Works in the variety department of a grocery store handling mostly non-grocery items. The GM/HBC Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Trains, supervises, schedules and assigns duties to GM/HBC Clerks. Follows division guidelines for the implementation of the merchandising program. Changes signs and prices as directed by merchandising. Inventories floor stock daily. Writes variety order. Checks order for completeness upon arrival. Responsible for maintaining appropriate stock of inventory. Views display areas daily to determine stock needed. Opens containers or boxes, removes merchandise, and stocks on store shelves. Shelves are periodically faced and organized. Stock area and variety display areas are kept clean and neat. Rotates product and removes expired product daily.Key

Responsibilities & Accountabilities:· P

• vide customer service as currently defined by the employer within the scope of the position and within company policy.· T

• in, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.· S

• ak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area. Maintain cleanliness of department and storage area.· R

• lace stock in displays and on shelves as needed. Makes sure all expired items are removed from the shelves daily.· P

• form daily inventory and order necessary supplies to maintain adequate inventory.· W

• te and input order into store computer.· M

• itor inter-office mail and company web page daily for updated information.· O

• er duties as assigned.J
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RELATED QUALIFICATIONS:· A

• lity to follow company customer service procedures. Demonstrated prior customer service skills or related experience.· A

• lity to interact with customers and co-workers.· A

• lity to work independently when necessary.· A

• lity to understand and follow instructions.· D

• ired: Prior experience as a clerk.S
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ERVISORY RESPONSIBILITIES:GM/

HBC ClerksPER

MITS/LICENSES:Var

ies depending on store location and state/county requirements.WOR

K ENVIRONMENT:%In

side: 100% %Outside: RareTem

perature Extremes: N/AChe

micals: Seldom (mild detergents or glass cleaner)S
af

ety – Sensitive Position:J
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responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.U
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on and Non-Union: “The pay range is $16.53 to $22.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”D
IS

CLAIMER:The

above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities,dut