Job Description
Service Deli Manager
Job Description
Reports To: Store Director
Position Type: Hourly, bonus eligible
Location: Retail Stores
Department: Deli
Date: May 2023
About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued. Bring your energy and unique perspective to the Intermountain Division and you will have the opportunity to grow with us professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets across the country that includes: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw's, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.
PURPOSE:
As a Deli Manager, no one day is ever the same. You are someone who can display exceptional customer service skills, be knowledgeable of our deli meats, cheeses, salads, sandwiches, dips, gourmet, and hot case items and prepare delicious foods that will keep our customers returning to the store. We invite you to join our team and create a lasting impression and positive experience for the customers we serve.
DUTIES & RESPONSIBILITIES:
•Provide high-quality customer service, including complying with our Company's customer service standards, policies, and procedures.
•Train, schedule and supervise deli employees to ensure staffing patterns for the department.
•Plan daily production, performs inventory, and monitors information on store portal and in-store mailbox.
•Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the deli area.
•Perform daily inventory and order necessary supplies to maintain adequate inventory.
•Greet customers and take orders, in person and over the telephone, in a friendly manner.
•Create a positive and welcoming experience for customers.
•Prepare hot and cold deli food and display in deli cases for sale to customer.
•Inform customers about our deli products and services, provide food samples, and promote sales within the department.
•Operate slicers and other food preparation equipment.
•Prepare deli fruit or seasonal trays for display or special order.
•Use scales and volume measures to apportion product correctly.
•Operate electronic cash register, receive final payment from customer (cash or credit/debit card) and accurately make proper change.
•Inventory stock, restock, move bulk product from pallets to storage areas, and face shelves of deli cases on sales floor.
•Maintain area and conduct business in accordance with all federal, state and local weights and measures, food safety and sanitation regulations and company policies, procedures and guidelines
•Perform temperature and tare checks daily.
•Adhere to uniform and grooming policy as defined within company policy.
GENERAL REQUIREMENTS:
The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:
•Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
•Must meet the minimum requirements to interview and pass interview for promotion.
•Ability to interact professionally with customers, co-workers, and supervisors.
•Must have the ability to read, write, basic math skills, and communicate in English.
•Ability to understand and follow instructions.
•Ability to complete tasks assigned in expected time frame.
•Knowledge of products, product pricing, sales reports and department layout.
•Ability to make quality decisions and work under minimal supervision.
•Ability to give and receive direction.
•Ability to analyze reports.
•Ability to multitask while working under stress and time constraints.
•Ability to work varied shifts over a 24-hour operation.
•Deli Manager must pass food safety test(s) and all other Safeway required tests.
•Must be 18 years old and be able to operate all deli department equipment.
•Reports to work in proper uniform per company policy.
PHYSICAL REQUIREMENTS:
The following attempts to communicate the traditional physical demands associated with this position:**
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8 hour work day.)
•Lift/Carry: Continuous, 1-35 lbs.*weight may increase
•Push/Pull: Continuous, 1-50 lbs.
•Stand/Walk: Continuous
•Grip/Grasp: Continuous
•Reach: Continuous
•Twist/Turn: Occasional
•Squat/Kneel: Seldom
•Bend/Stoop: Seldom
ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US
Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.
We provide a variety of benefits including:
•Great pay
•Flexible schedule
•Training
•Opportunities for career development
•Health and welfare benefits for eligible employees
•Leisure time activity discount
WORK ENVIRONMENT:
Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures
JOB DUTIES AND RESPONSIBILITIES:
may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.