Experienced Customer Service Representative

Job description

Albrecht Buick GMC of Wakefield is Seeking a Full Time Automotive Customer Service Representative!

Automotive Customer Service Representative Preferred Skills and Experience:

• Customer Service/BDC experience is not necessary.
• Collections and/or Call Center Experience encouraged to apply
• High school diploma or GED equivalent
• Excellent customer relationship skills
• Self-starter, motivated, and success-driven
• Confident, positive, and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must be able to pass background and drug screenings

Experienced Automotive Customer Service Representative Responsibilities:

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Ability to use scripts and call process tools
• Set solid appointments
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
• Provide superior customer service and achieve the highest degree of customer satisfaction
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Contribute to the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Automotive Customer Service Representative Benefits:

• Medical and dental benefits
• Vacation and Holiday Pay
• 401K
• Annual Income range from $40,000-$65,000 PLUS
• Flexible schedule

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $40,000 - $65,000