Do you share Alcatraz Cruises' passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise?

The agent will work in the office processing group reservations, answering group phone lines and emails, as well as conducting safety orientations for all youth groups. This position also involves assisting the ticket booth with the selling and scanning of tickets, and boarding and off-loading of guests, as needed. This person will also troubleshoot ticket issues, and assist groups who arrive at Pier 33 Alcatraz Landing without reservations.

Essential Duties & Responsibilities:

• Provide excellent customer service
• Assist ticket booth when needed
• Conduct Youth Group safety orientations
• Answer group-dedicated phone lines to assist guests and tour operators with securing reservations
• Monitor and respond to group and tour operator emails. Print and file all documents
• Email interested groups and tour operator’s appropriate reservation forms
• Process and email group and tour operator reservation confirmations
• Assist with ticket sales for individual guests, as needed
• Troubleshoot any ticketing discrepancies
• Contact the National Park Service if groups arrive late (with supervisor/manager approval)
• When handling transactions, use responsible cash handling techniques, skills, and oversight, as trained
• Additional job duties as assigned

Minimum Qualifications:

• Two years guest service/hospitality or marketing/sales experience required
• Proficiency in Microsoft Word, Excel, Outlook, Google Docs and Gmail
• Knowledge of another language in addition to English is preferred
• Must possess a TWIC Card (Transportation Workers Identification Card)

Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Types: Part-time, Seasonal

Pay: $20.50 per hour

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Work setting:

• In-person

Work Location: In person