Description

LOCATED IN UNION, WA

Hospitable. Authentic. Inclusive. Engaging. Kind. Proactive. Our Promise.

At Alderbrook Resort & Spa, we believe that excellent guest service starts with a supportive, collaborative team environment. We are committed to building each other up; offering on-the-job training and opportunities to learn new skills that can benefit you in a variety of roles and advance your career in hospitality.

Develop your skills in an awe-inspiring setting on the scenic Hood Canal. Our award-winning resort offers luxury accommodations, gourmet dining, and a variety and spa and recreational activities-- all available to our employees at a significant discount.

Ready to be part of something special?

Join our dedicated team and help create unforgettable experiences where serenity meets adventure!

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Summary

As an Assistant Food & Beverage Outlet Manager (internally "Assistant Outlet Manager"), you'll be helping to ensure Restaurant, Lounge, Patio, Drinkery, and Room Service operations run smoothly. This role requires someone who can juggle multiple tasks with ease and adapt to situations. Success in this role requires consistency, integrity, and a heartfelt commitment to the team and overall operation.

We're looking for someone who can...

• Balance administrative tasks with an on-the-floor approach to management.
• Manage PM Restaurant employees, including training, performance reviews, and disciplinary measures.
• Act as Floor Manager for scheduled shifts: personalize the guest experience, perform guest recovery when necessary, manage floor staff, and ensure the completion of all job duties/side-work.
• Serve as the point of contact for Alderbrook staff and guests regarding restaurant charge errors or disputes in the absence of the Director of Food & Beverage Outlets.
• Monitor and adjust staffing levels for scheduled shifts.
• Provide assistance to operating food and beverage outlets as needed, including but not limited to expediting, running food, bussing tables, seating guests, greeting guests, and providing drinks.
• Participates in monthly inventory counts and data entry.
• Manage the reservations program for the restaurant, including private dining and special events reservations.
• Train and develop restaurant staff, coaching fine dining service skills, correcting when necessary, and testing knowledge and expertise.
• Oversee operating food and beverage outlets (Restaurant, Lounge, Patio, Drinkery, Room Service) and supervise department employees during assigned shifts
• Manage PM restaurant service staff.
• Participate in the hiring process.
• Train restaurant/lounge employees as requested.
• Advise the Director of Food & Beverage Outlets on counseling and disciplining departmental employees; participate in or execute counseling/discipline of departmental employees.
• Contribute to the accurate and timely preparation of performance reviews.
• Ensure all interactions with and between coworkers are conducted in a highly professional and efficient manner.
• Ensure a safe working environment in areas of responsibility.
• Perform other duties as required and assigned.
• Full job description available upon request by emailing Careers@Alderbrookresort.com.

Physical Demands & Work Environment

• Physical Demands. Employees in this role are regularly required to talk and hear. They occasionally need to stand, walk, sit, use their hands for tasks, reach with their hands and arms, and stoop, kneel, or crouch. They must occasionally lift and move up to 50 pounds. Specific vision abilities required include near and distant vision.
• Work Environment. Conditions are those of a kitchen/restaurant environment. It is a controlled environment, and the position experiences a moderate level of noise in the work environment.

Qualifications

• 2 years' hotel or restaurant management experience required
• Familiarity with MS Office (Excel, Word, Outlook)
• Degree or certificate in Business Management, Food Service, Humanities or related field preferred
• Thursday-Sunday availabilityrequired
• Open schedule availability preferred
• Equivalent education, skills, and/or experience necessary to perform the essential functions may be considered

Permits & Certifications

• WA Food Worker Card required within 14 days after hire
• WA Class 12/13 (MAST) Permit required within 60 days after hire

Pay, Hours & Status

• Pay | $60,000 - $70,000/yr
• Hours | Full-Time
• Status | Salary, Nonexempt (overtime eligible)

Perks & Benefits

• 401(k) retirement plan with employer contributions (upon meeting eligibility criteria)
• Health insurance (Medical, Dental, Vision, Hospital/Accident)
• Life insurance
• Education Assistance Program
• Paid time-off (11-31 days per year)
• Free daily meals fresh from the kitchen
• Free kayak and paddleboard rentals
• Discounts on rooms, spa, our restaurant and more!

Diversity & EEO

We are dedicated to fostering a diverse and inclusive environment at Alderbrook Resort & Spa (North Forty Lodging LLC). We are an Equal Opportunity Employer, welcoming candidates from all backgrounds and do not discriminate based on any protected characteristic.

Reasonable accommodations are provided for religious practices and individuals with disabilities. For more information please email Human.Resources@Alderbrookresort.com.

Final Details

This summary may not capture all job duties and requirements. For complete details, please email Careers@Alderbrookresort.com.

Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job functions may be revised based on business needs or emergencies.

This posting is not an employment contract; employment is at-will and can be altered by North Forty Lodging LLC at any time. Employees are expected follow company policies.

All positions will remain open until filled. North Forty Lodging LLC reserves the right to close job postings at any time.

Candidates who need accommodation in the application process or wish to receive this job post in an alternative format may contact Human.Resources@Alderbrookresort.com.