As a Service Specialist, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Guides are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Alderman’s Chevrolet GMC Benefits and Advantages

• Award winning culture that puts the employee first
• Re-location assistance
• Paid Holidays
• Paid Vacation
• 401-k Profit Sharing
• Medical Plan with Health Savings
• Dental
• Disability
• Every employee is included in our Weekly Performance Bonus – up to $150 per week or more!
• We promote from within – 80% of our leadership team started with Alderman’s in either entry or mid-level positions.
• We pay faster – every employee receives 100% of all earnings due paid in full every Friday.

Responsibilities

• Oversee the flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen