About Us

Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

About the Role:

The Accounting Admin is responsible for assisting in the organization's financial operations. This role involves invoicing, customer account service, maintaining accurate financial records, and preparing financial reports as required. The Accounting Admin works closely with various departments to support Sales, Customer Service, and Operations.

Status: Full-Time, Non-exempt

Duties and Responsibilities:

• Answer phone calls, including customer questions and concerns related to invoices and payments.
• Process customer payments and updating account records to reflect the status.
• Maintain organized and up-to-date records of customer interactions, collections activities, and billing processes.
• Work closely with other members of the accounting team to ensure smooth and efficient handling of related processes, providing support as needed.
• Assisting with the preparation of documents for audits, ensuring that required contracts and related documentation are complete and available.
• Participating in or conducting audits to ensure that document management practices comply with internal policies and external regulations.
• Assisting with daily accounting functions related to customer inquiries, job process management, collections and billing support.
• Contract administration and document management.
• Other duties and accounting duties as assigned.

Qualifications

• High School Diploma or General Education Degree (GED), associated degree preferred
• Minimum of 2 years of experience in administrative/office skills, accounting preferred
• Previous experience in security or construction industry preferred
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office applications (Word, Excel, Access, Outlook)
• A commitment to maintaining the highest standards of customer service.
• Ability to handle moderate call volumes.
• Self-motivated and a professional attitude

Work Requirements:

• Onsite position
• This job requires sitting for extended periods of time in an air-conditioned facility.
• This job involves using a computer for extended periods of time.
• Daily use of headsets to communicate with customers.
• Answering calls, typing, and navigating computer systems will involve repetitive movements.
• The facility is a secure worksite.

The Alert Alarm Benefit:

Compensationstarts at $19/hour, DOE

We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.