Description

1.0 POSITION TITLE: Human Resources Manager 

1.1 The Human Resources Manager is a position with responsibilities in both the Human Resource Department and the Operations Department.

2.0 BASIC FUNCTIONS

1. The primary function of the HR Manager is to oversee the management of HR employees and execute day-to-day HR operations. This includes developing and maintaining talent acquisition, retention, and release in line with industry standards (and company Policy & Procedures/Handbook).

1. The Human Resources Manager ensures a high level of compliance with regard towards the various regulatory agencies (federal, state, and local) on matters that deal with the human resources. (i.e. Department of Labor, OSHA, Department of Health).

   1. Department of Labor

      1. EEO Reporting- develop in detail 

      2. Prevailing wage review and compliance - develop in detail 

   2. OSHA- Develop in detail 

   3. Department of Health

   4. Department of Industrial Accidents

   5. ERISA 

   6. ACA

1. The Human Resources Manager will Collaborate in developing and executing programs focused on the training of new employees, actively participating in the New Hire orientation process to ensure a smooth onboarding experience.

1. Provide training and guidance to managerial and supervisory staff on various HR-related matters, thereby ensuring the effective dissemination of HR policies and procedures throughout the organization.

1. Oversee the talent acquisition process and position, ensuring that all staffing requirements are effectively managed and aligned with the company goals.

1. Provides support and oversight for the Master Scheduler, ensuring that the scheduling process effectively meets staffing needs and aligns with organizational goals.

1. Oversee and implement the evaluation process for all departments, providing guidance and support as needed to ensure fair and effective evaluations and to Ensure the company standards of the delivery of quality medical care to the patient are being met.

1. Credentialing Management: Oversee the credentialing process, the Compliance Administrator, ensuring that all employees meet necessary qualifications and standards for their respective roles.

2. To oversee the establishment and on-going implementation of a payroll processing system, and the Payroll Specialist.

2.10 Create and maintain a system that ensures all personnel files are current and accurate, in compliance with legal and organizational requirements, through overseeing the Compliance Administrator. 

2.11 Continuously improve and optimize systems related to compliance and personnel file management to enhance efficiency and accuracy

2.12 Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other welfare benefits, ensuring compliance with regulatory requirements and organizational policies..

3.0 REPORTING RELATIONSHIPS

3.1 The Human Resources Manager reports directly to the President.

3.2 The Master Scheduler,Payroll Specialist,Compliance and Credential Admin, and other support staff report directly to the Hr manager .

1. The Base Supervisors, Fleet Supervisor, Office Manager, Alert Healthcare Office Manager, report to the Human Resources Manager on matters pertaining to human resources.

4.0 AUTHORITY

4.1 The Human Resources Manager receives his/her authority directly from the President.
4.2 The Human Resources manager has authority over all personnel in the HR Department and company personnel as they relate to areas delineated in this job description.

5.0 RESPONSIBILITY

5.1 The Human Resources Manager is directly responsible and accountable to the President.
5.2 The primary functional responsibilities include:

5.2-1 Create and maintain a dynamic and effective employee recruitment program that meets or exceeds the staffing needs of the company. 

5.2-2 The smooth and efficient operation of the department of Human Resources and to provide effective leadership to all company personnel.

5.2-3 Provide for appropriate security of all personnel files and pertinent documents.

5.2-4 Assist all department heads, managers and supervisors in utilization of the progressive discipline process.

5.2-5 Conduct, as necessary and appropriate, public relations and work to maintain and 

improve the company's image within the communities it serves.
5.2-6 Create and maintain an effective system for timely job reviews.

5.2-7 In keeping with the company Mission Statement provide an environment that promotes 

professional growth, acknowledges achievements, and encourages family values. 

5.2-8 Provide for the hiring and training of all positions within the HR department.

5.2-9 Actively participate in all collaboration and revisions of the Company Policy & Procedure manual and Employee Handbook. Maintain and update as needed and as it pertains to each section, or department..

6.0 SPECIFIC DUTIES

6.1 The duties of The Human Resources Manager include, but are not necessarily limited to the following:

6.1-1 Act as the prime motivating force in the recruitment of our workforce. In doing so incorporate proven conventional methods as well as creative and innovative methods in 

the recruitment process.

6.1-2 Act as the prime motivating force in the retention of our workforce. Establish processes that measure and track employee satisfaction. Implement programs that promote team building within the workforce.

6.1-3 Provide the President (and Advisory Committee) with information regarding the 

availability of personnel in order to assist in short and long term planning.

6.1-4 Be aware at all times of the market conditions which may affect the overall company 

as it relates to matters of employee recruitment and retention, especially those of our

competitors. Keep the President (and Advisory Committee) informed as necessary of all 

changes.

6.1-5 Constantly monitor prevailing wages and benefits within the industry and present 

recommendations to the President (and Advisory Committee) in a timely fashion thereby 

enabling both employee recruitment and retention.

6.1-6 Ensure that employee reviews are performed and processed in a timely manner by managers and supervisors so as to further facilitate retention of employees.

6.1-7 Provide the necessary systems, policies and procedures and training to those involved in the hiring process/

6.1-8 Keep all employees informed when there are changes in policy or procedures which 

affects their job or their employment with the company.
6.1-9 Maintain a high level of morale among EMT's by developing a team spirit, setting goals

and measuring results and personally taking an interest in the development of each 

employee as a productive and motivated employee.

6.1-10 Establish and maintain close communications and coordination with all operational 

personnel to assure attainment of company goals and objectives and quality service to 

our patients as it relates to Human Resources.
6.1-11 Provide direct supervision to the personnel reporting directly to him/her within the Human Resources office.
6.1-12 Supervise, motivate, and evaluate all personnel assigned to this functional department. 

When warranted, discipline as needed and provide recommendation for termination.

6.1-13 Assist in tracking of enrollment eligibility for health and dental, short term disability/life

insurance, 401k eligibility, and any other benefit that exists or that is enlisted by the

company.

6.1-14 Maintain and revise as needed the Company Policy & Procedure manual and Employee Handbook on matters pertaining to Human Resources. This will be done in cooperation with the various department heads, however maintained through the Human Resource department. 

6.1-15 Provide oversight and direction to the employee Leave of Absence program. Ensure Reporting compliance with all state and federal laws and programs (ie; FMLA, TDI etc.) Ensure compliance with company policies and procedures.

6.1-16 Provide oversight and direction to the Workers Compensation program. In doing so, ensure compliance with all state and federal laws and programs. Ensure reporting compliance. Ensure compliance with company policies and procedures pertaining to the documentation and tracking of employee work related injuries.

6.1-17 Create and/or maintain systems that provide for the effective monitoring of all Workers Compensation claims.Ensure Reporting Compliance. To this end utilize all necessary and appropriate resources to resolve claims in a timely and cost efficient manner. (ie; utilization of Modified Duty etc.)

6-1-18 Ensure that the Progressive Discipline policy is followed consistently and appropriately. Ensure this process and processors align with regulations to protect the employee and the company in relation to Federal workplace discrimination laws. 

6.1-19 Establish and maintain effective working and safety rules to meet state and federal requirements.
6.1-20 Assist the President and VP of sales in establishing good customer/patient relations and 

ensure all other department personnel adhere to this practice.
6.1-21 In close cooperation with the President, strive to increase service revenue through 

genuine and concerned service to our patients.
6.1-22 Provide the President (and Advisory Committee) with information regarding expense 

changes, actual or forecast, which may affect the gross profit margin of the business.
6.1-23 Ensure that all functional personnel within the department are cross-trained in all possible

functions in order to provide back-up in times of sickness, vacation, etc...
6.1-24 Constantly exhibit a positive attitude, both mental and physical, towards the company, its 

services, and all employees. This is necessary because any negative attitude expressed by 

him/her will be taken by others as a reflection of management's attitude.
6.1-25 Serve as a member of the "Management Team" and as such adopt a "whatever it takes to 

get the job done" attitude.
6.1-26 Ensure the organizational chain of command is adhered to at all times.
6.1-27 Identify problems, systemic or otherwise, and recommend solutions.

6.1-28 Document any infractions of company policies by personnel as well as any incident of 

complaint against the company or any of its personnel. Forward to the appropriate 

department head for resolution.

6.1-29 Respond as necessary to the scene (or Hospital) of any major incident involving injury or death to an employee.
6.1-30 Travel to various base locations ensure all is in accordance with the goals of the 

company and the Policy and Procedures of the company.
6.1-31 Attend regular meetings in each department and division
6.1-32 Perform all other tasks assigned by the Executive Vice President

7.0 MEASURES OF PERFORMANCE

1. The degree exhibited to ensure effective employee recruitment and retention to meet the needs of the day to day operation of the company. 

1. The degree of ability exhibited to ensure that the department operates efficiently provides 

maximum service to our personnel.

1. The ability to ensure that the company personnel consistently reflect the company standards for 

image and appearance.

7.4 The ability exhibited to ensure that the personnel’s appearance satisfactorily reflect a

favorable image of the company.
7.5 The state of morale and motivation within the department of Human Resources.
7.6 The ability exhibited to strictly enforce the standards of the Department of Labor.
7.7 The degree of ability exhibited to solve the day-to-day personnel problems.
7.8 The timeliness of the completion of all tasks assigned to him/her.
7.9 The degree of ability exhibited to always maintain a positive mental attitude concerning the 

company, its services and all its employees.
7.10 All personnel reporting directly to him/her have a current performance evaluation in which the

overall rating is satisfactory or better or contains an action plan for performance improvement.
7.11 All employee job descriptions for employees within the Human Resource department have been 

reviewed and updated within the last twelve months.
7.12 The perceived degree of satisfaction of the President.

Qualifications