Alexandria LaunchLabs® is the premier, full-service startup platform purpose-built to accelerate innovation and growth for transformative early-stage companies. With locations in Cambridge, New York City, Research Triangle, Seattle, and Palo Alto, Alexandria LaunchLabs curates a thriving community of the most high-potential early-stage life science companies. Our LaunchLabs platform equips each member company with premier dedicated lab/office space and core equipment, vital operational services, expert support from our best-in-class teams, and access to capital through Alexandria Venture Investments and the highly selective Alexandria Seed Capital Platform—all of which are critical to empowering the advancement of early-stage companies. 

Essential Duties and Responsibilities:

Provide exceptional customer service to Alexandria LaunchLabs member companies at both LaunchLabs NYC sites relating to the following laboratory and site operational needs:

• Shared responsibility for the day-to-day management of Alexandria-owned lab equipment, including, but not limited to, flow cytometers, qPCRs, microscopes, freezers, incubators, centrifuges, and biosafety cabinets
• Develop (with third party vendors as necessary) standard operating procedures and programs for laboratory safety, safety training, chemical inventories, laboratory audits, laboratory operational permits, hazardous waste disposal, and maintain accurate and up-to-date records on all training, permits and incidents.
• Train and assist tenants on use of shared lab equipment
• Responsible for ordering, maintaining, organizing, and stocking lab supplies and lab gasses
• Manage chemical and biohazard waste in both facilities while adhering to regulatory guidance
• Support the LaunchLabs lab safety program
• Assist with general site operations, including package management, IT/AV troubleshooting, facilities request triaging, organizing, stocking, and maintaining office and kitchen supplies as needed
• Interface with Alexandria Asset Services teams and vendors responsible for operational tasks (e.g., janitorial, pest control, lab vendors, facilities maintenance)
• Assist the LaunchLabs team in coordinating, marketing, and hosting local ecosystem and strategic programming events to foster a vibrant and collaborative Alexandria LaunchLabs community, including business and professional development sessions, social gatherings, and complementary programs
• Establish lab sustainability initiatives and educate tenants on existing programs

Qualifications and Experience:

• Minimum 2 years of experience working in a science-related organization or laboratory space, preferably in a collaborative or shared working environment
• Strong customer service mindset and verbal and written communication skills to interact with individuals at all levels
• Strong ability to be detail-oriented and highly organized, and to work independently
• Ability to work in a fast-paced environment, multi-task, and prioritize tasks effectively
• Ability to complete or have previously completed relevant FDNY, DOT, IATA, OSHA, Biosafety, and Chemical Safety trainings
• A general interest in life science and/or laboratory operations management
• Ability to regularly work across multiple lab sites and travel to Manhattan within a reasonable time in case of lab emergencies
• Bachelor’s degree preferred
• Ability to physically lift ≥25 lbs.

The expected base salary range for this position is $95,000 to $130,000 USD annually, plus annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the consideration of many factors, which may include, but are not limited to: the individual’s knowledge, experience, education, qualifications, skills, job location, and the Company’s compensation practices.