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Uline
Kenosha, WI | Full Time
$52k-68k (estimate)
1 Week Ago
Uline
Kenosha, WI | Full Time
$126k-164k (estimate)
Just Posted
Alfa Laval
Kenosha, WI | Full Time
$87k-112k (estimate)
2 Days Ago
Alfa Laval
Kenosha, WI | Full Time
$87k-112k (estimate)
2 Days Ago
C23901 Alfa Laval Inc (US)
Kenosha, WI | Full Time
$87k-112k (estimate)
2 Days Ago
C23901 Alfa Laval Inc (US)
Kenosha, WI | Full Time
$87k-112k (estimate)
2 Days Ago
TERRA Staffing Group/ASG Staffing Careers
Kenosha, WI | Full Time
$37k-47k (estimate)
1 Month Ago
UniTrust Financial Group
Kenosha, WI | Full Time
$41k-51k (estimate)
1 Month Ago
Security Finance
Kenosha, WI | Full Time
$30k-38k (estimate)
2 Months Ago
applied.valhalla.stage
Kenosha, WI | Full Time
$37k-47k (estimate)
1 Month Ago
Toppers Pizza - J & R Ventures
Kenosha, WI | Part Time | Contractor
$36k-45k (estimate)
4 Months Ago
Family Dollar
Kenosha, WI | Full Time
$32k-41k (estimate)
5 Months Ago
CNG Holdings
Kenosha, WI | Full Time
$37k-47k (estimate)
2 Months Ago
Great Lakes Skipper LLC
Kenosha, WI | Full Time
$39k-49k (estimate)
4 Weeks Ago
Professional Career Solutions
Kenosha, WI | Part Time
$39k-49k (estimate)
1 Week Ago
Valvoline
Kenosha, WI | Full Time
$94k-122k (estimate)
3 Months Ago
Valvoline
Kenosha, WI | Full Time
$103k-136k (estimate)
0 Months Ago
Valvoline
Kenosha, WI | Full Time
$103k-136k (estimate)
0 Months Ago
Valvoline Instant Oil Change
Kenosha, WI | Full Time
$101k-132k (estimate)
6 Months Ago
Bristol Renaissance Faire
Kenosha, WI | Part Time | Temporary
$27k-35k (estimate)
2 Weeks Ago
CITY OF KENOSHA
Kenosha, WI | Full Time
$63k-84k (estimate)
1 Month Ago
ODW Logistics
Kenosha, WI | Full Time
$37k-47k (estimate)
2 Months Ago
ODW Logistics
Kenosha, WI | Full Time
$37k-47k (estimate)
2 Months Ago
Hansen's Pool & Spa, Inc
Kenosha, WI | Part Time
$37k-47k (estimate)
2 Months Ago
Great Lakes Specialty Finance Inc
Kenosha, WI | Full Time
$39k-49k (estimate)
2 Months Ago
Freeway Insurance Services America, LLC
Kenosha, WI | Full Time
$91k-133k (estimate)
5 Months Ago
Freeway Insurance Services America, LLC
Kenosha, WI | Full Time
$91k-133k (estimate)
5 Months Ago
Customer Service Manager
Alfa Laval Kenosha, WI
$87k-112k (estimate)
Full Time | Durable Manufacturing 2 Days Ago
Save

Alfa Laval is Hiring a Customer Service Manager Near Kenosha, WI

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About The JobAs an integral member of our Hygienic Fluid Handling management team, you will play a pivotal role in ensuring the highest level of customer service though the effective leadership and management of the customer support team. You will have the opportunity to develop team members, lead projects and streamline processes in the interest of continuous improvement and customer satisfaction, contributing to the overall success and growth of our organization. Currently, this is a Hybrid opportunity located in Kenosha, WI As a Part Of The Team, You Will
  • Develop a team of 9 focused on delivering a superior customer experience
  • Develop the customer experience through data driven improvements in customer service.
  • Identify opportunities for the team to drive preference for our brand and be growth enablers for the business
  • Promote and support the customer journey, assuring utilization of digital tools; drives implementation of CRM with the team and aligns with sales activities
  • Develop and maintain key relationships with focus accounts
  • Sets stage for change and assures proactive implementation
  • Develop relationships and drive improvements internally with operations and logistics
  • Collaborate with central team members to align and drive customer experience locally
  • Be superuser on all system platforms
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
What You KnowYou have Bachelor’s degree in Business or equivalent experience, and:
  • Proven leadership experience in fast paced, high volume setting
  • Strong experience in customer service, inside sales or sales
  • Experience in manufacturing or distribution environment preferred
  • Strong data analytics skillset
  • Strong communication interpersonal and collaboration skills
  • Strong analytical approach to problem solving
  • Experience in identifying improvements and managing change process
  • Excels in MS office suite and ERP, CRM platforms
  • Six sigma training helpful
What’s in it for you?We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $ 75,000-112,000
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
EEO/Vet/Disabled Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$87k-112k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

07/25/2024

WEBSITE

alfalaval.ca

HEADQUARTERS

CAMBERLEY

SIZE

100 - 200

FOUNDED

1923

CEO

MIKAEL HELLBORG

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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Alfa Laval
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The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Customer Satisfaction, Problem Solving, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.

C23901 Alfa Laval Inc (US)
Full Time
$87k-112k (estimate)
2 Days Ago

If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Manager job description and responsibilities

As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

02/02/2022: San Antonio, TX

They develop and implement standards effective in sustaining the relationship between an organization and its clients.

02/12/2022: Monterey, CA

Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.

01/27/2022: Muskegon, MI

Customer service managers oversee teams of customer service representatives.

04/16/2022: Clarksville, TN

Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.

02/10/2022: Youngstown, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Manager jobs

They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.

02/11/2022: Austin, TX

Customer service managers generally need a bachelor’s degree.

04/15/2022: Manchester, NH

Although certifications are not essential for this position, many customer service managers pursue optional credentials.

03/15/2022: Huntsville, AL

They should know how to set customer service goals, use CRM tools and build teams.

03/13/2022: Kennewick, WA

Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.

04/16/2022: Detroit, MI

Step 3: View the best colleges and universities for Customer Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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