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Alice Peck Day Memorial Hospital is Hiring a Host/Hostess - The Woodlands Near Lebanon, NH
Req # 3008
POSITION STANDARDS
Ability to read, write, speak and understand English
Good communications skills
Sound mental and physical health
Ability to get along well with others
Must demonstrate flexibility and patience, to work as a member of a team, and to demonstrate a high level of sensitivity and interest in people, especially older adults
High School Diploma or equivalent required
Must have 1 year Host/Hostess experience
Demonstrated ability to direct and manage personnel strongly preferred
Must possess strong organizational and time-management skill
Possesses the ability to follow instructions, work well with others and maintain a good rapport with the residents
Maintains excellent relations with residents, and close working relationships with other supervisors and department heads
POSITION PHYSICAL REQUIREMENTS
Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements.
Physical Activity:
capable of standing and walking for a 3 ½ or 8 hour shift; carrying and balancing a 10 to 15 pound tray; frequent stooping and bending; and lifting, pushing, pulling and moving a minimum of 30 pound cart.
Upper Extremity:
Ability to see and hear, or to use prosthetics that will enable these senses to function adequately to assure that position requirements can be fully met
Carrying and balancing a 10 to 15 pound tray
Sufficient manual dexterity to operate a fire extinguisher
Must have the ability to push a sweeper and wipe the complete surface of a table, mop floor
Push/Pull/Lift/Carry:
Lifting, pushing, pulling and moving a minimum of 30 pound cart
Must have the ability to push a sweeper and wipe the complete surface of a table, mop floor
PART TWO: FUNCTIONAL RESPONSIBILITY
Position Objective
The primary purpose of this job position is to be responsible for creating an enjoyable dining experience for residents and their guests. The host/hostess, as directed by the Dining Room Manager, Executive Chef or Chef, is responsible for assuring that quality service is provided at all times in accordance with current applicable federal, state and local standards, guidelines and regulations, and with APD established policies and procedures.
Performance Expectation
Assumes responsibility for management functions in absence of Dining Room Manager
Responsible for creating an enjoyable dining experience for residents and their guests
Follows established style and order of service while serving in the main dining room and at special functions
Follows all safety and sanitation rules and regulations
Promotes clean, safe, and neat environment for residents, self, and staff
Demonstrates knowledge of fire safety procedures, and assists with evacuation of residents to a safe location in the event of fire or other emergency
Cooperates with staff of other departments in performing job duties
Informs Manager of Resident Services of issues impacting operations and the company
Monitors guest satisfaction and takes active steps to minimize guest complaints by working and coordination with other service team members to meet/exceed customer expectations regarding service
Remains present in the dining room
Directs daily activities for wait staff
Assists with seating of the residents, and filling of water glasses
Review dinner menu with other staff, remind them of proper meal order questions (Meats: Rare, medium, well done), inform them of ingredients of soups, and other applicable items that may need clarification
Assist wait staff when needed to keep service on track, and residents not waiting for food or beverages, and tables are clear in a timely manner
Ensure pre-meal set up and post-meal clean up according to checklist
Employment Type: Per Diem Shift: Days/Evenings Various