AT&T partners with First Responders and Public Safety agencies at all levels of government. Join our team for a rewarding opportunity to support critical missions and the professionals on the front line of our nation's security. AT&T welcomes IT professionals who possess a strong work ethic, a passion for public service, and dedication to our customers' goals. Specifically, the position will support Information Technology Field Operations (ITFO) in Chattanooga, TN.AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program.The NST provide Tier 2 support for integrated hardware and software; local infrastructure deployment services; respond to end user request; provide VTC and remote support. The NST reports to an Area Technical Lead and provides support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.The job duties of the NST are as follows: Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensorsProvide support of mobile and wireless devices to include smartphones, tablets and hotspotsAssist in testing, applying and maintaining server configurations and related security patchesAssist in maintaining and checking the health of systems and backups to include restore testingMonitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve ticketsUpdate tickets following documentation templates and/or guidelines to ensure quality requirements are metProvide daily, weekly and monthly activity reports describing activities accomplished in a timely mannerProvide inventory support and input to the provided inventory system for the customerResponsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requestsParticipate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or eventsConduct or provide new equipment deployments and/or requested deployment supportProvide cabling support and run cables within data centers, LAN rooms and remote wiring closetsAnalyzes functional business requirements and design specifications for functional activities. Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems. Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products. Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS and municate effectively both orally and written with customers, stakeholders, and technical specialistsRequired Clearance:Public Trust (#publictrust)Required Qualifications:Associate Degree or equivalent experience 1 years' of IT-related support experience, preferably in a helpdesk or customer support roleDemonstrated ability to troubleshoot and resolve desktop, network, or other IT issuesGeneral knowledge network products and systemsExperience in a rapid paced, time sensitive, high-quality environmentGood technical writing, presentation, and documentation skillsMust have excellent team skills and collaboration skills Attention to detail and follow-throughAbility to work with minimal supervision Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs. Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations.Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification processDesired Qualifications:Prior experience of IT support in an Enterprise environment (10,000 end-users)Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks. Ability to apply a comprehensive knowledge across key tasks and high impact assignments.Experience evaluating system performance results and recommending improvements or optimizations.Experience performing IT hardware repairs and installing replacement partsExperience planning and leading technology assignments and projects. Prior hands-on experience with the setup, configuration and administration of servers and backups.Experience functioning as a technical expert across multiple project assignments. ITIL v4, MCSE, A , Security , Network , or other relevant certifications.Ready to join our team? Apply TodayOur Network Support Technician earn between $62,800 -65,000 yearly.Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Joining our team comes with amazing perks and benefits:Medical/Dental/Vision coverage401(k) plan Tuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption Reimbursement Disability Benefits (short term and long term)Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone(#none) Job ID 2332657 Date posted 10/06/2023