1 IT Help Desk Technician Job in Plattsmouth, NE
ALKEME Insurance is Hiring an IT Help Desk Technician Near Plattsmouth, NE
Key Responsibilities:
- Act as the first point of contact for employees seeking technical assistance via phone, email, or in person.
- Perform remote troubleshooting through diagnostic techniques and relevant questions.
- Determine the best solution based on the issue and details provided by the user.
- Guide users through the problem-solving process with clear and effective instructions.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Log events and problems and their resolution in records.
- Follow up and update customer status and information as needed.
- Relay feedback or suggestions from customers to the appropriate internal team.
- Suggest possible improvements on procedures to enhance efficiency.
- Proven experience as a helpdesk technician or in a similar customer support role.
- Tech-savvy with working knowledge of office automation products, databases, and remote control tools.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Capable of diagnosing and resolving basic technical issues.
- Excellent communication skills, both verbal and written.
- Customer-oriented with a cool, patient temperament.
Job Summary
Full Time
$47k-58k (estimate)
06/21/2024
08/19/2024
alkemeins.com
Ladera Ranch, CA
<25
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The job skills required for IT Help Desk Technician include Troubleshooting, IT Support, Problem Solving, Computer Systems, Communication Skills, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
03/23/2022: Saint Louis, MO
Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
02/08/2022: Stamford, CT
Help desk technicians need a deep understanding of computer hardware and software.
02/20/2022: Lancaster, PA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
02/11/2022: Battle Creek, MI
Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
02/28/2022: Chattanooga, TN
The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
03/14/2022: Flagstaff, AZ
Step 3: View the best colleges and universities for IT Help Desk Technician.
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