Summary

The Support Specialist provides administrative and IT support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services into an Operations and Maintenance (O&M) state and planning future service sustainment strategies and activities for Microsoft M365 applications including but not limited to Bookings, Delve, Exchange Online, Forms, OneDrive, Office Web Apps, Planner, PowerApps, Power BI, SharePoint Online, Shifts, Streams, Teams, Viva Insights, and Whiteboard, Azure Active Directory Premium 2, Azure Information Protection Premium 2, Azure Rights Management, Defender for Office 365, Defender for Could Apps, Defender for Identity and In Tune, as well as additional Microsoft 365 Services, USCIS may choose to adopt.

Essential Functions

• Act as a supplement to the existing USCIS Service Desk to provide Tier I/II troubleshooting for issues that arise as part of M365 O&M
• Proficient with M365 Admin Portal, PowerShell, user administration, AD integration, identity sync processes, and internal and external connectivity design.
• Handle service requests and incidents, such as configuring Office desktop applications, not currently supported by the USCIS Service desk

Capabilities

Education and experience sufficient to perform the above tasks

Supervisory Responsibility

None required for this position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Frequently moves standard office equipment up to 25 pounds.
• Must be able to work indoor conditions 90% of the time.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although some out of the area travel and overnight may be expected

Experience

• Minimum 3 years’ experience Operating and Maintaining core Microsoft M365 Services e.g., Exchange Online, OneDrive, PowerBI, Teams, and SharePoint Online hosted within the Microsoft Government Community Cloud (GCC).
• Minimum 2 years’ experience supporting enablement of new Microsoft M365 GCC Services to customers. to include bringing new Services online, defining operational procedures and developing governance strategies.
• Consulting experience with maintaining large scale (>20,000 named user) GCC instances of Microsoft 365 Services, Azure Commercial Subscriptions and Azure Government Subscriptions. Desired experience with and knowledge of USCIS IT infrastructure.
• Practical knowledge of Active Directory Federation Services (ADFS). Azure Active Directory (AAD), AAD Connect, Azure AD Sync, and Web Access Proxies (WAP).
• Practical knowledge of Guest Account management
• Experience with implementation of automation services within the Microsoft GCC to include:
• PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
• Power Automate and Power Apps, including coding customized for the USCIS environment
• Knowledge of Federal IT and DHS Security Policy
• Applicable Microsoft Role Based Certifications
• Experience with Azure cloud server virtualization, storage, and networking
• Experience with implementation of advanced functions Microsoft 365 including administration, security, governance, and compliance (Data Loss Protection, Information Rights Management, Mobile Device Management, E-Discovery, In-Place Hold, Retention Tags, and Encryption
• May be requested and required to participate in Proposal Support functions due to expertise.

Education

HS Diploma or equivalent- bachelor’s degree highly desirable

Additional Eligibility Qualifications

None for this position

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

Security Clearance

DHS BI

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.