Position Summary:

Kaizen Dental Center, a premier dental practice located in Honolulu, HI, is seeking a friendly and professional Front Office & Treatment Coordinator to join our team.

As the first point of contact for our patients, the Front Office & Treatment Coordinator plays a vital role in providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a warm demeanor, and a passion for delivering outstanding patient care, we invite you to apply for this position.

Benefits:

• Competitive compensation commensurate with experience.
• Health, dental, and vision insurance options.
• Massage and Chiropractic Services Covered
• Paid time off and holiday pay.
• Continuing education opportunities.
• Professional and supportive work environment.

Responsibilities:

• Greet patients warmly and provide a welcoming atmosphere upon arrival.
• Register new patients, collect necessary information, and update existing patient records accurately.
• Schedule and confirm patient appointments using our practice management software.
• Answer phone calls, respond to inquiries, and provide information about our dental services.
• Verify insurance coverage and assist patients in understanding their benefits.
• Handle patient check-in and check-out processes, including collecting payments, processing insurance claims, and providing receipts.
• Maintain a tidy and organized front desk area, ensuring cleanliness and a professional appearance.
• Assist with administrative tasks, such as filing, photocopying, and scanning documents.
• Collaborate with the dental team to ensure efficient patient flow and resolve any scheduling conflicts or issues.
• Follow HIPAA guidelines and maintain patient confidentiality at all times.
• Provide excellent customer service and address patient concerns or complaints in a professional and compassionate manner.

Qualifications:

• High school diploma or equivalent required; additional education in office administration or related field is a plus.
• Proven experience as a front desk receptionist or in a similar customer service role.
• Excellent verbal and written communication skills, with a professional and friendly phone etiquette.
• Strong organizational skills and attention to detail.
• Proficient in using dental practice management software (experience with Dentrix is a plus).
• Knowledge of dental terminology and procedures is preferred but not required.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Proficiency in using standard office equipment, such as computers, printers, and fax machines.