Title:Front Desk Coordinator - FT -$17/hr (Main Admin Building)Location:Spokane - Serve as building receptionist, providing information and referral assistance to the general public, including volunteers, service recipients and CCEW staff members.

- Greet visitors, assuring that every individual entering the building is offered assistance or appropriate direction.

- Answer phones, transfer calls, take messages, review phone messages during agency closures and return phone calls.

- Participate in trainings and utilize skills learned in de-escalation, first aid response, housing processes, and other job-related trainings and duties.

- Maintain the CCFSCdatabase including creating passes and updating the database; activate and deactivate key fobs, issue keys for employees, Board members and volunteers as appropriate.

- Responsible for daily opening/closing office procedures.

- Compile program statistical information as necessary.

- Maintain the CCFSCconference room calendar, schedule meetings, and manage the check in/out of projector and any/all other resources available to CCEW staff.

- Assist with the maintenance of phone directory and generate mailing label sets from various software programs and spreadsheets.

- Oversee the efficient, professional functioning of the CCFSC entrance area.

- Provide administrative support to other staff and programs in the building may include copying, mailing, typing, sending e-mails and other correspondence, and any other projects approved by the PSM Director.

- Assist in coordinating and organizing staff events for Catholic Charities.

- Receive and manage donations, calling CCEW programs and community partners for pickup of donations as necessary.

- Use appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

- Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.

- As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.

- Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.

- Perform as a team member to assure that productivity outcome measures are achieved.

- Perform related functions necessary to support the mission and core values of Catholic Charities.

***Education/Experience:*** to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Two years of experience in a fast-paced, client facing position along with general office experience and/or an equivalent combination of education and experience. Previous work experience in customer service and/or for a non-profit preferred. ***Certificates/Licenses:*** To perform this job successfully, an individual must have a valid Drivers License and ability to drive for work use. Successfully pass background check applicable to position. ***Physical Abilities:*** To perform this job successfully, an individual must be able to: * *Regularly* sit, stand, climb, walk, hear/listen, talk

* *Frequently* lift up to 20 pounds, pull/push, carry, grasp, reach

* *Occasionally* crawl, stoop, kneel

* Clearly see 20 feet, ability to focus

***Mental & Other Skills/Abilities:*** To perform this job successfully, an individual must have the: *Adaptability* : ability to rapidly adapt to diverse client interactions, and greet multiple people simultaneously. Ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation. * *Analytical Ability* : ability to synthesize complex or diverse information about Catholic Charities and its vast program base in order to properly refer inquiries as required; ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

* *Attendance* : ability to consistently arrive and be able to work as scheduled.

* *Computer/Technical Ability* ***:*** working knowledge of: Word Processing software***,*** Spreadsheet software,Internet software, Database software. Type 50 words per minute.

*Dependability* : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. * *Interpersonal Skills:* ability to maintain outstanding relationships with co-workers and clients, and apply both excellent customer service skills and appropriate human relations in delicate situations. Must have awareness of and sensitivity to the service populations culture and socioeconomic characteristics.

* *Judgment:* ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

* *Language Ability**:*** ability to communicate effectively and calmly in all situations, ability to read and comprehend instructions, short correspondence, and memos. Ability to write general correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

* *Mathematical Ability:* ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

* *Motor Coordination* *:* the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

* *Problem Solving Ability* : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

* *Quality Management* : ability to maintain a positive demeanor at all times in order to provide excellent client and guest experiences; ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of ones work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

* *Reasoning Ability* *:* ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.

* *Supervisory Skills:* this job has no supervisory responsibilities.