• Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
• Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
• Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
• Develops critical skillsets of their team as well as assisting their team with career development goals.
• Handles escalations, DOI complaints and claims with attorney representation.
• Contributes to business goals, performance metrics, and effectively uses tools & technology.
• Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.

• Bachelor's degree or equivalent work experience.
• 5 years auto claims experience
• Strong analytical and problem-solving skills.
• Strong customer service skills.
• Demonstrated knowledge of Microsoft Office products.
• Must be a team-oriented individual to work with clients, other team members, and internal partners.
• Availability to work after hours and at the weekend as needed.
• Excellent verbal and written communication skills.
• Current TX adjuster license or ability to obtain TX adjuster license (paid by Allcat).
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Ability to learn new technologies.

• Prior experience leading Injury claim professionals.
• A minimum of 2 years’ experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries
• Experience managing complex coverage claims
• Multi state claim licenses a plus
• CA claim handling a plus
• Bachelor’s degree
• Prior military service
• Prior customer service experience.
• Medical, Dental & Vision plans

• HSA & FSA
• Life Insurance
• 401k with up to a 4% match
• Annual onsite flu & vaccination clinic
• Paid Time Off & Paid Holidays
• Referral Bonus Program
• Jean Day everyday
• Free Parking
• Game room/lounge area
• Onsite micro market (snacks & beverages)
• Food trucks bi-weekly
• Complimentary Coffee Bar
• Company Town Hall Meetings & Celebrations
• Annual Performance Reviews
• Frequent Performance Feedback
• Career Growth Opportunities
• Wounded Warrior & Military Focus
• “On Fridays We Wear RED”
• Diversity, Equity, and Inclusion Program

Allcat Claims Service