Alldus is Hiring a ServiceNow Virtual Agent TC Near Allentown, PA
Our client is an Elite ServiceNow Partner and a reliable ServiceNow managed service provider. They are hiring a ServiceNow Virtual Agent to join their team on a contract basis, where you will be responsible for architecting, implementing and enhancing solutions that enable organizations to reach their goals. Responsibilities:
As the ServiceNow Virtual Agent, you will develop and deploy comprehensive automated solutions leveraging the ServiceNow Platform, Core System and Applications.
You will offer advanced expertise and client support within the IT Service Management (ITSM) Suite.
Inform and advise clients on the diverse offerings accessible through the ServiceNow ITSM Suite.
Architect, create and transition legacy solutions to the ServiceNow ecosystem.
Execute Virtual Agent and Predictive Intelligence strategies, customizing workflows, managing tickets, automating processes, generating reports and dashboards, and configuring systems.
Implement Agile methodologies for software development adjustments to the platform and applications.
Coordinate and prioritize development tasks, liaise with vendors and management and potentially supervise additional administrators.
Ensure seamless integration of solutions with other systems by assessing dependencies, relationships and integration points.
Skillset:
Extensive functional and technical expertise in ServiceNow, encompassing platform navigation, administration, configuration and scripting.
Over 5 years of hands-on experience in ServiceNow Development.
Proficiency in Virtual Agent and Predictive Intelligence applications.
Background in either software development or IT Service management.
Familiarity with ITIL principles and practices in IT Service Management.
Understanding and application of Agile methodologies in software development.
Possession of ServiceNow Admin (or higher) certifications.
Certification as a ServiceNow Certified System Administrator.
Certification as a ServiceNow Certified Implementation Specialist.
ITIL certification is desirable.
Interested? Apply now in the link below or email your resume to christopher@alldus.com for consideration. 45194