POSITION SUMMARY

Get ready to dive into the dynamic world of our Scheduler/Care Coordinator role, where every day is a whirlwind of action and fulfillment! You'll play a key role in creating the perfect balance between caregivers and clients. Picture yourself as the conductor of a symphony, ensuring that every note plays out flawlessly to meet our clients' needs.

Your superhero cape extends to resolving any scheduling hiccups or complaints with lightning-fast speed, ensuring that every concern is addressed before it can even take root.

Collaboration is your middle name as you work hand-in-hand with colleagues across departments, resulting in seamless services that set us apart as the pinnacle of home care excellence. Your customer service experience, combined with your innate leadership and time management skills, make you the perfect fit to lead our team to greatness.

Join us on our mission to redefine home care standards across the nation – together, we'll soar to new heights and make a real difference in the lives of those we serve!

JOB RESPONSIBILITIES

• Supervises the field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
• Directly manages and oversees the coordination of new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
• Receives, investigates, and resolves client complaints related to scheduling.
• Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring and orientation activities.
• Responds to field employee performance issues as necessary.
• Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
• Manages/oversees mass communication with regional field employees to engage employees and communicate pertinent information.
• Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
• Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
• May work a flexible schedule, including nights and weekends.
• Other duties as assigned.

REQUIRED EXPERIENCE, EDUCATION, SKILLS & ABILITIES

• Minimum 2 years of progressive homecare or health care experience including scheduling/staffing/care coordination required.
• Strong written and oral communications; and ability to work with a wide range of constituencies in a diverse environment.
• Skilled at coaching employees at all levels within the organization.
• Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
• Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop staff.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
• Experience serving as a mediator and deescalating.
• Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• Must have exemplary organizational and time management skills.

Pay range: $21 - 25 per hour