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Job Summary:
The Client Services Manager (CSM) supports the Allen Press Team in developing relationships with client and maintains frequent, direct contact to ensure a favorable relationship. The CSM facilitates the flow of information to and from the client to other departments within the company, requests estimates/contracts and ensures they are accurate, maintains, monitors, and tracks production schedules.
Essential Functions:
Serve as the main contact for our Clients
Actively work through customer questions and problems, and cultivate good will.
Act as an advocate for our Clients.
Address questions and actively collaborate with internal customers.
Request quotes, proposals, and contracts when needed.
Distribute samples of work produced to prospects and clients.
Arranging demos and calls to collaborate when needed.
Gain and maintain familiarity with the service offerings of Allen Press, Inc.
Actively troubleshoot day to day issues and maintain familiarity with basic internal processes.
Manage customer visits, conference calls, and press checks, as necessary.
Actively collaborate with internal staff to ensure all needs are met.
Maintain internal databases so that others have access to accurate information.
Distribute information related to changes in job specifications, when necessary.
Manage project teams to ensure customer issues related to service or production are resolved.
Manage active production work in a fast paced environment.
Non-Essential Functions:
Perform other duties as assigned.
Train new CSMs/AMs/PAs.
Ability and willingness to serve as a Subject Matter Expert.
Experience/Qualifications:
Bachelor’s degree preferred.
Extensive customer service experience within the graphic arts/printing industry preferred.
Basic computer skills required (Microsoft Office environment).
Ability to work effectively with superiors and peers in a team environment required.
Ability to maintain a positive attitude, be a team player, and display a desire to plan actions and achieve results required.
Ability to work under pressure, handle multiple tasks simultaneously, manage time, organize workload, and prioritize deadlines, required.
Ability to communicate in written and verbal form in a clear, professional, and courteous manner required.
Ability to accept criticism and remain calm and effective in high stress situations required.
Ability to multi-task, problem-solve, and work independently or in a team, applying strong organizational, cooperation, and planning skills required.
Ability and willingness to remain open to change, take on new challenges, and learn new skills required.
Commitment to personal and professional growth required.
Cognitive/Physical Requirements:
Ability to remain focused for extended periods of time in order to perform essential job functions.
Ability to read and follow written procedures required.
Ability to see fine detail for quality control.
Ability to operate basic office equipment, including computer, fax, photocopier required.
Ability and willingness to work in excess of 40 hours per week when necessary to meet client expectations required.
Ability to climb stairs multiple times per day.
Ability to lift up to 10 pounds occasionally and negligible weight frequently.
Ability to keyboard accurately and to control a computer mouse.
Full Time
Print & Book Publishing
$80k-104k (estimate)
03/28/2023
07/18/2024
WESTERVILLE, OH
200 - 500
1957
JAMES TIEDT
$50M - $200M
Print & Book Publishing
The job skills required for Client Services Manager I include Customer Service, Client Service, Planning, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager I positions, which can be used as a reference in future career path planning. As a Client Services Manager I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager I. You can explore the career advancement for a Client Services Manager I below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
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They also ensure unsatisfied clients are compensated with free services, products, or discounts.
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Client service managers oversee the hiring, orienting, and training of staff for the department.
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Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
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They develop policies and regulations necessary for ensuring client satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
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Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
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As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
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Mastermind creative ways to deliver an exceptional client experience.
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Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
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Step 3: View the best colleges and universities for Client Services Manager.