CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is responsible for all work in the Customer Service Department.

The Customer Service Representative reports directly to the Customer Service Manager.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Act as a Customer Service Representative; answer phones, take complaints, assist customers and respond to questions. Work as a cashier at the front window receiving and recording payments, selling permits, etc. Input police tickets and names and addresses in the computer, in a timely manner. Understand and be able to convey all aspects of the APA operations to customers. Performs other duties, including those of other classifications, as assigned and/or as conditions warrant.

REQUIREMENTS:

• Employee must have excellent customer relations skills.
• Employee must have prior Customer Service experience
• Employee must possess excellent computer knowledge.
• Employee must be responsible.
• Employee must be self-disciplined.
• Employee must possess professional appearance and behavior.
• Employee must be able to organize and complete assigned tasks.
• Employee must have general office experience including phone procedures, some expertise in MS Word and Excel, and Outlook and use of general office equipment.
• Employee must have a High School diploma or equivalent.
• Employee must have a valid driver's license.

PAY RATE: PART TIME - $20.00 PER HOUR

The Allentown Parking Authority is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status.

All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and will include social security verification, prior employment verification, professional references, educational verification, criminal history, motor vehicle records, and credit history. All final candidates agree to submit to testing for the detection of drugs and/or alcohol as a requirement for employment.