Job Summary

The intake coordinator is responsible for accepting referrals from the company’s referral sources, communicate with the provider case managers, and maintain professional relationships. The position holder is required to organize and manage referral information, processes accurately and distribute it over the other departments based on the given route. Intake coordinators report to the department lead, administrator, and/or DON.

Responsibilities:

• Answer phone calls and messages.
• Check referral portals and accept referrals. Communicate and discuss with the operations manager and DON if needed.
• Constantly check and keep faxes updated.
• Print, collect, organize, and manage all accepted referrals, the process for information verification, eligibility check, and data entry.
• Keep the referral log up to date and make sure all accepted referrals are reported into the log.
• Distribute charts and information in a timely manner for further processes.
• Troubleshoot, prioritize, and present a polished, positive image to referral sources.
• Call newly accepted patients, introduce the company, and verify their information in the referral.
• Maintain a professional, positive, and motivated working environment.
• Implement given tools and materials on daily basis.
• Maintain good communication and professional relationships with the other department.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person