SUMMARYResponsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. This position includes independent responsibility for servicing and retention of assigned customers/policies. ESSENTIAL DUTIES AND RESPONSIBILITIES• Creates marketing submissions and works with various carriers to obtain quotes;• May negotiate prices, commissions, and/or coverages with carriers;• Reviews policies for accuracy, identifies deficiencies and may make recommendations for broader coverage(s)/limit(s);• Manages renewal process for expiring policies;• Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including collections on past due accounts;• May participate in client meetings to review coverage; • Researches requests for information from Underwriters; • Assists with preparation of presentations, proposals, summaries, or schedules of coverage for clients;• Composes correspondence to insureds and/or Underwriters; • Discusses and assists in setting renewal and/or new business marketing strategy with Producer or Supervisor;• Binds insurance coverage and prepares binders;• Prepares certificate templates;• Analyzes certificate requests, including review of contracts for insurance compliance when required, to ensure certificates are issued correctly and coverage gaps are addressed;• Receives and develops new business leads for Producers or identifies and develops cross-sell opportunities;• Participates in the claims process as necessary;• Notifies Brokers and Producers of pertinent information related to client retention;• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);• Other duties as assigned.QUALIFICATIONSEDUCATION / EXPERIENCEAssociates degree or equivalent combination of education and experience Two (2) or more years related work experienceValid insurance license Must continue to meet Continuing Education requirements for license renewalEncouraged to complete Career Path requirements as communicated by SupervisorSKILLSExcellent verbal and written communication skills Excellent customer service skills, including telephone and listening skillsExcellent organization and effective time management skillsStrong attention to detail Good planning and prioritization skillsGood problem solving skillsStrong analytical skillsAbility to work within a team and to foster teamworkAbility to maintain a cordial and effective relationship with clients, colleagues, carriers and other business contactsProficient in Microsoft Office Suite#LI-PT1