The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints

Core Duties & Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Maintains a positive, empathic and professional attitude toward customers at all times.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provides support for the Outside Sales Representative.
• Performs other related duties and projects as assigned.

Qualifications & Requirements

• High school diploma or equivalent.
• At least 3 years of customer sales experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to stay calm when customers are stressed or upset.
• Ability to multi-task and remain detail orientated at all times.

physical demands :

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Regularly repeat the same movements when entering data.